---
url: >-
  https://docs.corbitaltech.dev/products/concord-crm-whatsapp-cloud-api/connect-account/template.md
description: Manage and sync WhatsApp message templates from Meta Cloud API
---

# Template Library

\[\[toc]]

The Template is your central hub for managing WhatsApp message templates that have been created and approved through Meta's WhatsApp Business Platform. This interface allows you to view and sync all your message templates in one place.

![Template Dashboard](../images/template.png)

## Overview

WhatsApp message templates are predefined message formats that businesses use to initiate conversations with customers who have opted in. All templates must be approved by Meta before they can be used for sending messages.

## Accessing Template

Navigate to **Templates** to access the template interface.

You'll see three main action buttons:

1. **Sync Template** - Sync templates from Meta

## Load Template Feature

The **Sync Template** button synchronizes all your approved templates from Meta's WhatsApp Cloud API directly into Concord.

### When to Use Load Template

Use the Load Template function in these scenarios:

* **Initial Setup**: When you first connect your WhatsApp Business Account and need to import existing templates
* **After Creating Templates in Meta**: When you've created new templates through Meta Business Manager and want to sync them
* **Status Updates**: When template approval statuses have changed (from `PENDING` to `APPROVED` or `REJECTED`)
* **Template Modifications**: After editing templates in Meta Business Manager
* **Missing Templates**: If templates were deleted or renamed and need to be sync again

### How Load Template Works

1. Click the **Sync Template** button on the Template page
2. Concord makes an API call to Meta's WhatsApp Cloud API endpoint
3. Retrieves all templates associated with your WhatsApp Business Account
4. Syncs template details including:
   * Template names and IDs
   * Approval status
   * Message content and variables
   * Media components (images, videos, documents)
   * Button configurations
   * Language and category
5. Updates the Template with the latest data

::: info API SYNC
Templates are fetched directly from Meta's Cloud API using the **Get Message Templates** endpoint. This ensures your templates is always up-to-date with Meta's records.
:::

::: tip SYNC TEMPLATES REGULARLY
If you create or edit templates frequently in Meta Business Manager, remember to click **Sync Template** to keep your WhatsApp Cloud API synchronized.
:::

::: warning TEMPLATE CREATION OPTIONS
If you need to create templates

**Create in Meta Business Manager** - Full feature support, then use **Sync Template**
:::

## Working with Templates

Once templates are synced, you can:

* **View template details** including message body, variables, and media
* **Check approval status** before using templates in campaigns
* **Filter templates** by language, category, or status
* **Search templates** by name or content

## Creating Templates from Meta Dashboard

If you prefer using Meta's Business Manager to create templates:

1. Go to [Meta Business Manager](https://business.facebook.com/wa/manage/message-templates/)
2. Navigate to **WhatsApp Manager → Message Templates**
3. Click **Create Template** and fill in the required details
4. Submit for approval (usually takes 24-48 hours)
5. Once approved, return to WhatsMarkSaaS
6. Click **Sync Template** to sync the new templates

This method gives you access to all template types and features supported by Meta, without any API limitations.

## Additional Resources

Learn more about WhatsApp message templates:

* [Meta WhatsApp Cloud API - Send Message Templates](https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates/)
* [Message Template Guidelines](https://developers.facebook.com/docs/whatsapp/message-templates/guidelines)
* [Template Components](https://developers.facebook.com/docs/whatsapp/cloud-api/reference/messages#template-object)