---
url: >-
  https://docs.corbitaltech.dev/products/concord-crm-whatsapp-cloud-api/preface/who-can-use-module.md
description: >-
  Target audience for WhatsApp Cloud API Integration & Automation Module for
  Concord CRM
---

# Who Can Use This Module? 👥

* **Businesses using Concord CRM that require official WhatsApp automation** - Organizations seeking Meta-approved, policy-compliant WhatsApp integration.

* **Sales teams sending event-based customer notifications** - Automate follow-ups, deal updates, and personalized outreach.

* **Customer support teams receiving WhatsApp inquiries** - Capture and respond to customer messages directly within Concord CRM.

* **Agencies managing CRM automation for clients** - Provide white-label WhatsApp automation services.

* **SaaS founders operating Concord CRM under an Extended License** - Build and scale WhatsApp-enabled CRM solutions.