Frequently Asked Questions

Find answers to the most commonly asked questions about the Facebook Leads Integration & Sync Addon for WhatsMarkSaaS.

📦 Installation & Setup

Q: What are the system requirements for Facebook Leads Integration & Sync Addon?

A: The Facebook Leads Integration & Sync Addon requires:

• WhatsMarkSaaS (Latest Version)
• PHP 8.0 or higher
• MySQL 8.0 or higher (MySQL 8.* minimum required)
• Facebook Business Account with Lead Ads access
• WhatsApp Business API configured
• Composer for dependency management

Q: How do I install the Facebook Leads Integration & Sync Addon?

A: Follow our detailed Installation Guide for step-by-step instructions.

Q: Can I install this addon on multiple domains?

A: The license is typically for one domain. For multiple domains, you'll need to purchase additional licenses. Check the license terms on CodeCanyon for specific details.

🔧 Configuration & Integration

Q: How do I connect my Facebook Lead Ads?

A: You need to:

1. Create a Facebook App in Facebook Developers
2. Add Lead Ads product to your app
3. Configure the app credentials in Facebook Leads Integration & Sync Addon settings
4. Set up webhooks for real-time lead sync

Detailed steps are available in our Facebook Integration Guide.

Q: What Facebook permissions do I need?

A: The addon requires these Facebook permissions:

• leads_retrieval - To access lead data
• pages_read_engagement - To read page engagement
• pages_manage_metadata - To manage page metadata
• business_management - For business account access

Q: Can I use multiple Facebook ad accounts?

A: Yes, the Facebook Leads Integration & Sync Addon supports multiple Facebook ad accounts. You can configure multiple accounts in the settings and manage leads from all of them in one dashboard.

💬 WhatsApp Integration

Q: Do I need WhatsApp Business API for this addon?

A: Yes, you need WhatsApp Business API access. The addon doesn't work with regular WhatsApp or WhatsApp Business app. It requires the official WhatsApp Business API.

Q: Can I customize the WhatsApp message templates?

A: Absolutely! The addon provides a template management system where you can:

• Create custom message templates
• Use variables like , , etc.
• Create different templates for different scenarios
• Support multiple languages

Q: How quickly are WhatsApp messages sent after lead capture?

A: Messages can be sent immediately upon lead capture or with custom delays. You can configure:

• Immediate sending (within seconds)
• Scheduled delays (minutes, hours, days)
• Business hours restrictions
• Custom automation sequences

📊 Lead Management

Q: How are leads synchronized from Facebook?

A: Leads are synchronized in real-time using Facebook webhooks. When someone submits a lead form, Facebook sends the data immediately to your system, typically within 1-2 seconds.

Q: Can I import existing Facebook leads?

A: Yes, the addon provides an import feature to bulk import existing leads from your Facebook ad accounts. This is useful when setting up the addon for existing campaigns.

Q: What lead data is captured?

A: The addon captures all data from Facebook lead forms including:

• Standard fields (name, email, phone)
• Custom questions from your lead forms
• Campaign and ad set information
• Lead source and timestamp
• Facebook lead ID for tracking

Important Note: We do not provide support for Meta/Facebook permission approval processes. All Meta-related configurations and approvals must be handled directly with Meta.