---
url: >-
  https://docs.corbitaltech.dev/products/feedback-flow/ai-features/trust-system.md
---
# Trust Score System

User reputation system (0-100) that reduces spam and rewards good behavior.

## Overview

Each user has a trust score affecting how their content is moderated.

**Default score:** 50 points (new users)

## How Trust Scores Work

### Increasing Trust

* Approved comments: +2 points
* Helpful feature requests: +5 points
* False spam flag (admin approved): +5 points
* Long-term good behavior

### Decreasing Trust

* Confirmed spam: -10 points
* Deleted comments: -5 points
* Repeated violations

## Trust-Based Moderation

**High Trust (70-100):**

* Auto-approved comments
* Bypass moderation
* Higher visibility

**Medium (40-69):**

* Standard moderation
* Normal permissions

**Low (0-39):**

* Manual approval required
* Increased scrutiny
* Rate limiting

## Configuration

**Settings → Spam Settings:**

* Toggle Enable Trust System
* Configure thresholds
* Set auto-actions

**View scores:** Admin → Users → Trust Score column

## Best Practices

* Enable for high-traffic sites
* Monitor score distribution
* Manually adjust unfair penalties
* Combine with AI spam detection

## Next Steps

* [Email Settings](/products/feedback-flow/email/settings)
* [User Preferences](/products/feedback-flow/email/preferences)