---
url: >-
  https://docs.corbitaltech.dev/products/feedback-flow/features/comments/moderation.md
---
# Comment Moderation

Admin tools for moderating discussions, pinning important comments, and managing spam.

## Moderation Overview

Admins have full control over comments to maintain productive discussions and remove spam.

## Moderating Comments

### Pin Important Comments

Highlight valuable comments:

1. Click the 3 dots which is in the comment line(At the end).
2. Click **Pin to Top**
3. Comment moves to top
4. Shows pinned badge

![Pinned Comment](/products/feedback-flow/public/screenshots/pinned-comment.png)

**Use cases:**

* Official responses
* Important clarifications
* Key insights
* Solution summaries

### Edit Comments

Admins can edit any comment:

1. Click **Edit** on comment
2. Modify text
3. Save changes
4. "Edited by admin" badge appears

**Edit reasons:**

* Fix formatting
* Remove inappropriate content (while keeping useful parts)
* Correct misinformation

### Delete Comments

Remove inappropriate or spam comments:

1. Click the 3 dots which is in the comment line(At the end).
2. Click **Delete**
3. Confirm deletion
4. Comment is permanently removed

::: warning Permanent Action
Deleted comments cannot be recovered. Consider editing instead if the comment has some value.
:::

## Lock Discussions

Prevent new comments on a request:

1. Open feature request
2. Click **Lock Discussion**
3. Existing comments remain
4. New comments blocked

**When to lock:**

* Decision made, no further input needed
* Discussion became unproductive
* Request marked as duplicate

![Locked Discussion](/products/feedback-flow/public/screenshots/Lock-comment.png)

## Spam Management

### Mark as Spam

Flag spam comments:

1. Click **Mark as Spam**
2. Comment hidden from public
3. User's trust score decreased
4. Comment appears in spam queue

### Trust Score Impact

Spam comments affect user trust scores (see [Trust Score System](/products/feedback-flow/ai-features/trust-system)):

* Confirmed spam: -10 points
* False positive: +5 points
* Low trust users: auto-moderation

## Best Practices

### Moderate Fairly

* Apply rules consistently
* Explain removals when possible
* Give warnings before bans
* Don't abuse edit powers

### Encourage Positivity

* Pin constructive comments
* Thank helpful contributors
* Set tone through responses
* Remove toxic content quickly

### Balance Control and Freedom

* Don't over-moderate
* Allow disagreement
* Focus on behavior, not opinions
* Intervene when necessary

## Next Steps

* [Roadmap Management](/products/feedback-flow/features/comments/mentions) - View voted features on roadmap
* [Changelog Management](/products/feedback-flow/features/changelog) - Publish releases