---
url: >-
  https://docs.corbitaltech.dev/products/shofy-ecommerce-whatsapp-cloud-api/preface/features.md
description: >-
  WhatsApp Cloud API Integration & Automation Plugin for Shofy–eCommerce &
  Multivendor Marketplace - Key Features
---

# Key Features ✨

* **Official WhatsApp Cloud API Integration** - Direct integration with Meta's official WhatsApp Cloud API. No third-party gateways or unofficial APIs.

* **Secure WhatsApp Business Account Connection** - Configure Facebook App credentials, WABA ID, and permanent access tokens with built-in health and status checks.

* **Template Synchronization** - Sync approved WhatsApp templates directly from Meta, including marketing and authentication templates.

* **Event-Based Template Mapping** - Automatically send WhatsApp messages when specific Shofy–eCommerce events occur.

* **Dynamic Variable Support** - Insert Shofy–eCommerce fields such as Customer name, email, phone, Order id, total, status, number, and dates into WhatsApp templates.

* **Automated WhatsApp Notifications** - Trigger template-based WhatsApp messages for CRM events without manual intervention.

* **Incoming Message Handling** - Receive WhatsApp webhook events and link incoming messages to existing contacts.

* **Auto Convert WhatsApp Messages to Contacts** - Automatically create new contacts from incoming WhatsApp messages with configurable owner and source assignment.

* **Detailed Activity Logs** - Track message status including sent, delivered with full API response data for debugging.

* **Webhook Forwarding Support** - Optionally forward incoming WhatsApp webhook data to external services using POST requests.

* **Send Test Messages** - Validate WhatsApp templates and API configuration before enabling production automations.