---
url: https://docs.corbitaltech.dev/products/whatsapp-flows-for-whatsmark-saas.md
description: >-
  Create interactive WhatsApp Flow forms with WhatsMark SaaS. Drag-and-drop
  builder, sync flows from Meta Business Manager, capture leads, collect
  feedback, book appointments, and trigger automated actions on submission.
---

# WhatsApp Flows Module for WhatsMarkSaaS

***

The **WhatsApp Flows Module** brings interactive form capabilities directly into WhatsApp. Create flow templates that customers can fill out inside WhatsApp — capture leads, collect feedback, book appointments, run surveys, and more — all without leaving the chat.

Build flows from scratch with the drag-and-drop Flow Builder, choose from ready-made templates, or sync existing flows from your Meta Business account. Once published, send flows via campaigns, live chat, template bots, and bot flow workflows.

## Key Features

* **Flow Builder** — Drag-and-drop interface to design multi-screen forms with text inputs, dropdowns, radio buttons, checkboxes, date pickers, and opt-in fields
* **Template Gallery** — Pre-built flow templates for lead capture, customer feedback, event registration, support tickets, NPS surveys, job applications, appointment requests, and product inquiries
* **Sync from Meta** — Import flows created directly in Meta Business Suite or WhatsApp Manager
* **Submission Tracking** — View all form responses with contact details, search by phone or name, filter by status, and export to CSV
* **Field Mappings** — Map flow fields to CRM contact fields or custom fields to automatically create and update contacts on submission
* **Automations** — Trigger automated actions on form submission: send personalized WhatsApp messages with merge fields, assign chats to agents, or forward data to external webhooks
* **Conditional Automations** — Run automations based on specific field values for intelligent routing
* **Flow Preview** — Preview how flows will render on WhatsApp devices before publishing
* **Multi-Channel Sending** — Send published flows via WhatsApp campaigns, live chat and template bots workflows
* **Plan-Based Quotas** — Admin controls flow limits per subscription plan

## Requirements

### Super Admin Requirements

* WhatsMarkSaaS (Latest Version) with admin access
* Server access for module installation
* Valid purchase code for license activation

### Tenant Requirements

* Active subscription plan with WhatsApp Flows feature enabled
* WhatsApp Business API connected and active
* Published flow templates ready for sending

## Quick Links

* [Installation Guide](./installation.md) — Install and activate the module
* [Managing Flows](./whatsapp-flows.md) — Create, edit, and manage flows
* [Submissions](./submissions.md) — View and export form submissions
* [Field Mappings](./field-mappings.md) — Map flow fields to CRM contacts
* [Automations](./automations.md) — Set up automated actions on submissions