---
url: https://docs.corbitaltech.dev/products/whatsboost/chat.md
description: >-
  The Integrated Chat Area in Rise CRM allows you to manage real-time
  conversations with ease.
---

# Integrated Chat Area 💬

* **Real-Time Chat (Admin Area)**

Manage real-time chats directly through Rise CRM’s admin area, keeping all communications in one place..

![log-details](./images/others/chat-window.png)


1. **From: \[Your Registered Phone Number]**

   This indicates the phone number from which the messages are being sent. It's essential for users to know which number they are using for communication.

2. **Contact Dropdown**

   This dropdown menu allows you to select different registered phone number to interact with. It helps in managing multiple conversations efficiently.
   ::: tip TIP 💡
   **This feature is only applicable if you are using multiple phone numbers**
   :::

3. **Search Bar**

   Users can search for specific contacts or messages within their chat history using this search bar. It aids in quickly finding relevant information.

4. **Contact List**

   This section displays a list of recent contacts and their latest messages. Users can click on any contact to open the chat window and continue the conversation.

5. **Contact Details**

   This shows the contact’s name, phone number. It helps you to quickly identify the person they are chatting with.

6. **Reply Time Reminder**

   This indicates the time left to reply to the message to ensure timely responses. It helps in maintaining good customer service by reminding users to respond promptly.

   ::: tip TIP 💡
   **Facebook's Cloud API for messaging allows you to respond to a message within a 24-hour window from the timestamp of the received message. This is part of Facebook's policy to ensure timely communication and user engagement, commonly referred to as the 24-hour messaging window. During this period, businesses can send any type of message in response to a user's inquiry. After the 24-hour window, you can only send specific types of messages such as message tags or sponsored messages. for more info [visit this link](https://developers.facebook.com/docs/whatsapp/cloud-api/webhooks/components/)**
   :::

7. **Message Input Box**

   Users can type their messages here to send to the selected contact. This is the primary area for composing messages.

8. **Attach Image**

   This button allows you to attach and send images with chat window. It’s useful for sharing visual content.

9. **Attach Video**

   Users can attach and send video files using this button. It’s helpful for sharing multimedia content with contacts and leads.

10. **Attach Document**

    This button enables users to attach and send document files, such as PDFs or Word documents. It’s useful for sharing detailed information or reports.

11. **Send Voice Message**

    Users can record and send voice messages using this button. It provides an alternative way of communication, especially useful for conveying information quickly without typing.

    ::: tip TIP 💡
    **See [Supported Media Types](https://developers.facebook.com/docs/whatsapp/cloud-api/reference/media#supported-media-types) for supported types and size limits.**
    :::