---
url: https://docs.corbitaltech.dev/products/whatsbot/agents-routing.md
description: >-
  Automatically assign support agents to incoming chats based on routing
  settings, ensuring each conversation is handled by the appropriate staff
  member.
---

# WhatsBot Agent Routing - Assign Support Agents to Chats

## Agent Routing

![agent-routing-settings](./images/settings/agent-routing.png)

When the **Auto Lead Creation** feature is enabled, a new lead is automatically created in the CRM whenever a new contact sends a message. With the **Agent Routing** settings, you can control how a support agent is assigned to these newly created leads.

Based on the selected routing mode, the system will automatically assign the lead to a staff member, ensuring timely follow-up and efficient handling.

You can choose how agents are assigned to newly created leads using the following routing modes:

* **Off (Manual Assignment)**\
  No automatic assignment is performed. Leads must be assigned manually by staff.

* **Assign to Lead/Contact Assignee**\
  The lead is assigned to the existing owner/assignee of the contact or lead in the CRM.

* **Round Robin (Rotate Among Staff)**\
  Leads are distributed evenly among available staff members in a rotating manner, ensuring balanced workload.

* **Assign to Specific Staff**\
  All new leads are assigned to a selected staff member.\
  *(This option uses the “Assign to Specific Staff” setting.)*