---
url: https://docs.corbitaltech.dev/products/whatsbot/canned-reply.md
description: >-
  Save reusable WhatsApp message templates as Canned Replies in WhatsBot for
  Perfex CRM. Insert pre-written responses into live chat with one click to
  handle FAQs, greetings, and standard support flows faster.
---

# Canned Responses

\[\[toc]]

## Creating Canned Responses

Canned responses allow you to save frequently used messages for quick access. To create a new canned response:

![templates](./images/canned/canned-replay.png)

1. **Navigate to Canned Responses**: Access the **Canned Responses** section from the main menu.
2. **Add New Response**:
   * Click the **Create canned reply** button.
   * A form will appear for you to fill out.
3. **Fill in the Details**:
   * **Title**: Enter a concise title for your response (e.g., "Appreciation Reply").
   * **Description**: Type out the full message you want to save (e.g., "Thank you for your response.").
4. **Set Visibility**: Optionally, toggle the switch to make the response **Public**, making it available for other users.
5. **Save Changes**: Click the **Save** button to store your new canned response.

## Managing Canned Responses

Once you’ve created your canned responses, managing them is straightforward:

![templates](./images/canned/canned-replay-table.png)

* **Viewing Responses**: All your saved responses will be displayed in a structured table format.
* **Editing and Deleting**: The **Action** column provides options to edit or delete any response as needed.
* **Search Functionality**: Use the search bar to find specific canned responses quickly by title or keyword.