---
url: https://docs.corbitaltech.dev/products/whatsbot/flow-templates.md
description: >-
  Use ready-made flow templates in WhatsBot for Perfex CRM to launch WhatsApp
  automation faster. Pre-configured templates for support, lead capture, FAQ,
  appointments, and more — customize and deploy in minutes.
---

# Flow Templates 🔄

The **Flow Templates feature in WhatsBot allows businesses to create and send structured WhatsApp messages using predefined templates.** These templates streamline communication by automating notifications such as appointment reminders, shipping updates, payment alerts, and customer support responses.

![flow-templates](./images/flow-templates/flow-templates.png)

* Flow template and marketing automation are connected to each other.
* It is not compulsory for only feedback to be displayed in the flow template.

::: tip TIP 💡
**Templates will be sourced from Meta WhatsApp cloud api account. visit [this link](https://developers.facebook.com/docs/whatsapp/cloud-api/guides/send-message-templates/) for more information.**
:::

## Creating a Flow Template

* For creating new template click on **flow management** after that you can create it by following details
* Navigate to the Flow Management section.
* Click on the **New Flow** button.
* Enter the Flow Name, Category, and State.
* Configure the flow steps.
* Save and publish the flow.

## Feedback Flow Details

![feedback](./images/flow-templates/feedback1.png)

#### Step 1: Customer Receives a Feedback Form:

* A WhatsApp bot sends a feedback request.
* The user selects Yes/No to indicate if they recommend the service.
* User can leave a comment for improvement.
* When you send the response it stored in the system.
* The responses are recorded and displayed in a Flow Responses Table
* Click on the 👁️ icon to view the flow details.
* Click on the 📊 icon to view flow response.

:::warning NOTE

* The flow will send a feedback form to customer only when the template has been properly selected.
* The flow template will be sent correctly only if it has also been created in the template bot.
  :::

![flow-responses](./images/flow-templates/flow-response.png)

* It displays the records of feedback

![feedback](./images/flow-templates/feedback.png)

* Click on the 👁️ icon to view the specific flow response.

## How Campaigns Works In Flow Template

## How Template Bot Works In Flow Tmeplate