---
url: https://docs.corbitaltech.dev/products/whatsbot/opt-in-out.md
description: >-
  Enable users to opt in or opt out of automated WhatsBot messages using
  predefined keywords, giving them control over communication preferences.
---

# Opt in-out

\[\[toc]]

## Overview

The Opt In–Out feature allows users to control whether they receive campaign messages or not. Users can easily opt out or opt in by sending predefined keywords.

* Users can **opt out** of receiving messages by sending a specific keyword
* Users can **opt back in** by sending another keyword
* Keywords and confirmation messages are fully configurable from settings
* Ensures better user control and compliance with messaging policies

### How It Works?

1. User sends the **opt-out keyword** (e.g., "opt me out")
   * User is marked as opted out
   * They will no longer receive campaign, drip campaign, or CRM event messages.
   * A confirmation message is sent

2. User sends the **opt-in keyword** (e.g., "opt me in")
   * User is marked as opted in
   * Messaging is re-enabled
   * A confirmation message is sent

### Configuration

* Go to **Opt In–Out Settings**
* Define:
  * **Opt-Out Keywords** (e.g., `stop`, `opt out`)
  * **Opt-In Keywords** (e.g., `start`, `opt in`)
  * **Confirmation Messages** for both actions

### Opted-Out Users List

* Go to `Whatsbot > Miscellaneous > Opt Out`
* View all opted-out users in the **Opt Out** tab
* Includes:
  * Name, Email, Phone
  * Type (Contact / Lead)
* You can manually **remove users from opt-out** to re-enable messaging

![Screenshot placeholder - Opt in out list](./images/opt-in-out/opt-in-out-list.png)