---
url: https://docs.corbitaltech.dev/products/whatsmark-saas/disclaimer.md
description: >-
  Important disclaimer regarding support scope, Meta responsibility, and
  consultancy services for WhatsMarkSaaS
---

# Support, Consultancy & Meta Responsibility Disclaimer

This disclaimer follows Envato's item support policy. Please review the official Envato support guidelines:

* [What's Included in Item Support](https://codecanyon.net/page/item_support_policy#whats-included-item-support)
* [What's Not Included in Item Support](https://codecanyon.net/page/item_support_policy#whats-not-included-item-support)

## Scope of Free Support

Free support is strictly limited to the core WhatsMarkSaaS script and covers only:

* Bugs or defects reproducible within the script itself
* Features explicitly documented as part of the product

No other services are included in free support.

## Meta / WhatsApp Services (Not Included)

We do not provide free support for any Meta or WhatsApp-related matters, including but not limited to:

* Meta Business Manager setup or approval
* WhatsApp Cloud API configuration
* Phone number verification or approval
* Template approval or rejection
* Account warnings, restrictions, suspensions, or bans

These are entirely controlled by Meta, and we have no authority or influence over their decisions.

## Paid Consultancy Services

We offer paid consultancy and professional services for users who require assistance beyond the script, including:

* Meta Business Manager setup and guidance
* WhatsApp Cloud API configuration
* Number verification support (best-effort only)
* Production environment setup
* Custom workflows, integrations, or optimizations

::: tip Notice
All consultancy, setup, installation, and configuration services are paid and not included in free support.
:::

## Custom Work & Extensions

* Any custom development, feature modification, or extension is not free
* Skilled development hours are chargeable
* You may hire us for custom work under a separate agreement

## No Refund Policy for Extensions

::: warning
Extensions / add-ons are **non-refundable** once purchased. Please review all documentation and requirements carefully before purchase.
:::

## Final Clarification

WhatsMarkSaaS is a self-hosted software product, not a managed Meta or WhatsApp service. Responsibility for Meta compliance, approvals, and account health remains entirely with the user.

***

**Need Help?**

* Free Support & Paid Consultancy: [Support Portal](https://support.corbitaltech.dev) - Script-related issues only
* Meta Support: [Meta Business Support](https://www.facebook.com/business/help/contact)