---
url: https://docs.corbitaltech.dev/products/whatsmark-saas/faq.md
description: >-
  Frequently asked questions and troubleshooting answers for WhatsMark SaaS. Fix
  WhatsApp template errors, bot flow issues, webhook problems, payment gateway
  setup, and common installation questions.
---

# Frequently Asked Questions

## Getting error while creating or sending WhatsApp templates. How do I fix it?

Most WhatsApp template creation or sending errors occur due to configuration issues, policy violations, or missing permissions. Use the checklist below to quickly identify and resolve the issue.

## ✅ Template Creation Checklist

* WhatsApp Business Account is verified
* Phone number is active and connected
* Correct WhatsApp Business Account ID (WABA ID)
* Correct Phone Number ID
* App has required permissions
* `business_management`
* `whatsapp_business_management`
* `whatsapp_business_messaging`
* `whatsapp_business_manage_events`
* `public_profile`

## ⏳ Template Stuck in Pending Status – Checklist

* Waited at least 24 hours
* No misleading, spammy, or promotional language
* No excessive emojis or symbols
* No policy-violating call-to-actions
* Message content is clear and relevant