--- url: https://docs.corbitaltech.dev/products/whatsmark-saas/tenant/ai-integration.md description: >- Connect OpenAI GPT-4o, Anthropic Claude, or Google Gemini to your WhatsMark SaaS tenant for smart WhatsApp replies, tone adjustments, translations, grammar fixes, and custom AI prompts inside live chat. --- # AI Integration ![ai-integration](../images/whatsmark-settings/ai-integration.png) Boost your WhatsApp messaging workflows with smart automation powered by OpenAI's GPT models. With **WhatsMark AI Integration**, users can: * Generate smart responses * Adjust message tone * Translate messages * Fix grammar/spelling * Simplify text * Use saved custom prompts * Choose from different AI models like **GPT-3.5**, **GPT-4**, and **GPT-4o** ## Setup Instructions 1. Navigate to: **Settings > AI Integration** 2. Enable the **AI Integration toggle** 3. Paste your **OpenAI Secret Key** * Retrieve your key here: [OpenAI API Keys](https://platform.openai.com/api-keys) 4. Save changes to activate AI functionality in WhatsApp chat interface ## Chat Model Options WhatsMark supports the following OpenAI models: | Model Name | Description | | -------------------- | ------------------------------------------------------------------ | | GPT-4 | More accurate, nuanced responses for complex tasks. | | GPT-4 Turbo | Optimized GPT-4 version offering faster and cheaper performance. | | GPT-4 (0125 Preview) | A stable GPT-4 release with January 2024 tuning. | | GPT-4 Turbo Preview | Early access to newer GPT-4 capabilities. | | GPT-4o Mini | Best balance of performance and affordability for real-time chats. | > **Recommended**: Use **GPT-4o Mini** for high-speed, high-accuracy use cases. ## AI-Powered Features in WhatsApp Once AI is enabled, the **magic wand** icon in chat will show these options: ### Translate Messages Translate messages to multiple languages using AI. ![ai-integration](../images/whatsmark-settings/translate-chat.png) **Example:** * Input: `Welcome` * Target: Bengali (Bangladesh) * Output: `আপনার বর্তমান স্বাস্থ্যের সম্পর্কে জানা গুরুত্বপূর্ণ!` *** ### Change Tone Adjust the tone of any message based on context: ![ai-integration](../images/whatsmark-settings/change-tone.png) **Tone Options:** * Professional * Friendly * Empathetic * Straightforward *** ### Fix Spelling & Grammar Automatically correct spelling, grammar, punctuation: ![ai-integration](../images/whatsmark-settings/spelling-grammer.png) **Example:** * Input: `hello how are you` * Output: `Hello, how are you?` *** ### Simplify Language Make complex or technical text more accessible: ![ai-integration](../images/whatsmark-settings/simplify-language.png) **Example:** * Input: `It is important to inquire about your current well-being.` * Output: `How are you feeling?` *** ### Custom Prompts (5 Available) Use predefined instructions for tailored responses: ![ai-integration](../images/whatsmark-settings/custom-prompt.png) | Prompt No. | Name | Description | | ------------ | -------------------- | ----------------------------------------------------------------- | | **Prompt 1** | Formal Intro | Starts with a polite greeting and sets a formal tone | | **Prompt 2** | Product Info | Explains features and benefits of a product in simple language | | **Prompt 3** | Complaint Response | Responds empathetically to customer complaints | | **Prompt 4** | Appointment Reminder | Sends a friendly reminder for upcoming events or appointments | | **Prompt 5** | Upsell Offer | Generates a soft pitch for upselling a related product or service | > These prompts can be managed in **AI Settings > Custom Prompts** ## Preview Demo ## Benefits Summary | Feature | Description | | ------------------------- | ------------------------------------------------------------------------------------------------------ | | **Smart Replies** | Generate relevant, AI-assisted responses instantly to improve customer engagement. | | **Tone Control** | Modify message style (e.g., professional, friendly) to suit the customer or conversation context. | | **Translation** | Chat seamlessly with users in their native language using AI-powered translations. | | **Grammar & Spell Check** | Automatically detect and correct spelling, grammar, and punctuation errors for polished communication. | | **Simplify Language** | Converts complex or technical language into clear, easy-to-understand messages. | | **Custom Prompts** | Create and use manual AI instructions for fully tailored messaging behavior. | | **Multi-Model Support** | Choose between GPT-3.5, GPT-4, and GPT-4o models depending on speed, accuracy, and complexity needs. | | **Real-time Preview** | View how AI-generated messages will appear before sending, ensuring quality control. | | **Admin Control** | Admins can manage AI features and prompts for consistent brand messaging. | | **Seamless Integration** | AI features are integrated directly within the WhatsApp chat interface for easy access. | ## Best Practices * Use **GPT-4o** for faster and smarter results * Assign **Prompt 1** for onboarding, **Prompt 3** for support tickets * Always proofread AI-generated messages before sending * Use **Change Tone** when dealing with various customer personas ## Troubleshooting | Issue | Solution | | ------------------------- | -------------------------------------------------------- | | AI not responding | Check OpenAI key validity and model selection | | Model too slow | Switch to GPT-3.5 for faster output | | Translations not accurate | Try using GPT-4o or GPT-4 for better linguistic handling | | Custom Prompt not loading | Ensure prompt is saved in the correct format in settings |