---
url: https://docs.corbitaltech.dev/products/whatsmark-saas/tenant/ai-prompt.md
description: >-
  Streamline WhatsApp automation with WhatsMark SaaS AI Prompts. Create, manage,
  and use predefined prompts for quick replies, lead responses, and efficient
  customer interactions.
---

# AI Prompts

The **AI Prompts** feature in WhatsMark helps you **create, manage, and use smart message templates** to reply to users faster. These prompts can be used in chats or automated workflows to save time and maintain consistent communication.

## Features Overview

![Prompt List](../images/ai-prompt/ai-list.png)

You can manage your AI prompts using the list view. Each prompt includes:

* **Prompt Name** – A title for easy identification (e.g., "Welcome New User")
* **Prompt Action** – The task or message the AI should perform
* **Edit** – Modify the prompt
* **Delete** – Remove the prompt if no longer needed

You can also see how many prompts are used and how many remain (e.g., 196 / 200 used).

## Adding a New AI Prompt

To create a new prompt:

![Create Prompt](../images/ai-prompt/prompt-create.png)

1. Click the **+ AI Prompt** button.
2. Fill out the form:
   * **Name**: Give your prompt a clear name (e.g., *Welcome New User*)
   * **Action**: Describe what the AI should do (e.g., *Write a warm welcome message for new users*)
3. Click **Submit** to save the prompt.

> **Tip:** Write a clear and detailed action so the AI knows exactly what to do.

## Where AI Prompts Are Used in WhatsMark

* **Chat Support** – Automatically send replies to user messages.
* **Lead Follow-Ups** – Engage new contacts right away without delays.
* **Common Questions** – Create FAQs that AI can respond to instantly.

## Example Prompts

| Name                       | Prompt Action                                                                              |
| -------------------------- | ------------------------------------------------------------------------------------------ |
| Welcome New User           | Write a warm welcome message to a user who just signed up for our service.                 |
| Apology for Downtime       | Generate a professional apology message for users affected by unexpected system issues.    |
| Refund Policy Explanation  | Explain our refund policy in simple terms suitable for a confused customer.                |
| Ticket Closed Notification | Write a polite message informing the customer that their support ticket has been resolved. |