---
url: https://docs.corbitaltech.dev/products/whatsmark-saas/tenant/canned-replies.md
description: >-
  Improve customer communication with WhatsMark SaaS Canned Reply. Create,
  manage, and use prewritten responses for faster and consistent WhatsApp
  messaging.
---

# Canned Reply

The **Canned Reply** feature in WhatsMark helps you **create and store prewritten responses** for quick and easy communication. This feature **saves time, ensures consistency, and improves customer interactions** by allowing customer support and sales teams to quickly reply to common queries or send predefined messages.

## Features Overview

![Canned Reply List](../images/canned-reply/canned-list.png)

* **View All Replies:**
  Displays a comprehensive list of all saved canned replies with the following columns:

  * **SR.NO:** Serial number for easy reference.
  * **Title:** A short, descriptive name of the canned reply for quick identification.
  * **Description:** The full content or message body of the canned reply.
  * **Public Toggle:** A switch to make a canned reply public or private within the system. Public replies can be accessed by all authorized users, while private ones are only visible to the creator.
  * **Action Buttons:**
    * **Edit:** Opens the canned reply in edit mode allowing updates to the title or description.
    * **Delete:** Permanently removes the canned reply from the system after confirmation.

* **Search Bar:**
  Quickly find specific canned replies by searching with keywords in the title or description.

* **Pagination Control:**
  Allows you to select how many canned replies to display per page, enhancing navigation through large lists.

* **Remaining Quota Indicator:**
  Shows how many canned replies you can still create out of the maximum allowed (e.g., "Remaining: 195 / 200").

## Adding a New Canned Reply

![Add New Canned Reply](../images/canned-reply/canned-create.png)

To create a new canned reply:

1. Click the **+ Canned Reply** button located at the top-left corner of the list page.
2. In the pop-up form, enter the following details:
   * **Title:** A concise name for the canned reply (e.g., "Subscription Confirmation"). This helps quickly identify the reply in the list.
   * **Description:** The full message text that will be sent to customers. This can be a confirmation, apology, request for info, or any frequently used response.
3. Click the **Submit** button to save the canned reply. If you change your mind, use the **Cancel** button to close the form without saving.

Once saved, the canned reply will appear in the main list and can be toggled as public/private.

## How Canned Replies Are Used

* **WhatsApp Chats:** Quickly insert canned replies during conversations to save time.
* **Customer Support:** Handle frequently asked questions with ready-made answers.
* **Lead Management:** Send follow-ups or automated messages to potential customers.
* **Common Use Cases:** Greeting messages, subscription confirmations, apology notes, requests for additional info, ticket acknowledgments, and more.