---
url: >-
  https://docs.corbitaltech.dev/products/whatsmark-saas/tenant/notification-sound.md
description: >-
  Learn how to enable or disable notification sounds in WhatsMark SaaS to
  receive real-time audio alerts for incoming WhatsApp messages.
---

# Notification Sound

The **Notification Sound** feature in WhatsMark enhances your communication workflow by playing **audio alerts for incoming WhatsApp messages**.

![notification-sound](../images/whatsmark-settings/notification-sound.png)

## Enable WhatsApp Chat Notification Sound

Use the toggle switch in the Notification Sound settings panel to control whether WhatsMark plays sound notifications when new messages are received.

### When **Enabled**

* You’ll hear a WhatsApp-style sound alert each time a new chat message is received.
* Alerts play even if the chat window is minimized or in the background (browser sound permissions must be granted).

### When **Disabled**

* Incoming messages will be silent.
* You’ll still receive messages in real time, but no audio notification will be triggered.

## How to Enable or Disable

1. Go to the **Settings > Notification Sound** section in the WhatsMark admin panel.
2. Toggle the switch labeled **"Enable WhatsApp chat notification sound"**.
3. Click **Save Changes** to apply the update.

> **Note:** Your browser must have notification sounds enabled, and you may be prompted to grant permission when using this feature for the first time.

## Troubleshooting Tips

* **No sound playing?**

  * Check browser notification settings and ensure sound is not muted.
  * Ensure system volume is turned up.
  * Confirm the setting is enabled and saved.

* **Using multiple tabs?**
  * Sound will typically only play from the active WhatsMark tab unless settings are configured to support background alerts.