--- url: https://docs.corbitaltech.dev/products/whatsmark-saas/tenant/working-days.md description: >- Configure weekly business hours and automatic replies sent outside business hours in WhatsMark SaaS. Set working schedules, holidays, and bot behavior during off-hours. --- # Working Days **Working Days** lets you define your weekly business schedule and configure an automatic reply for contacts who message you outside business hours — so your customers always get a response, even when your team is unavailable. ::: warning Before you start Go to **Application Settings → Working Days** to configure your schedule. ::: ## Interface Overview ![Working Days Settings Page](../images/working-days/working-days.png) ## Step 1: Configure Weekly Schedule The schedule table shows all 7 days of the week. For each day you can: * **Set Start Time** — When your business opens (e.g., 09:00 AM) * **Set End Time** — When your business closes (e.g., 06:00 PM) * **Mark as Holiday** — Check the Holiday checkbox to mark a day as off. Start and End Time will be automatically disabled for that day | Column | Description | | --- | --- | | **Day** | Day of the week (Monday to Sunday) | | **Holiday** | Check to mark this day as a holiday — time fields will be disabled | | **Start Time** | Time your business opens on this day | | **End Time** | Time your business closes on this day | **Example Message Body:** | Day | Holiday | Start Time | End Time | | --- | --- | --- | --- | | Monday | ❌ | 09:00 AM | 06:00 PM | | Tuesday | ❌ | 09:00 AM | 06:00 PM | | Wednesday | ❌ | 09:00 AM | 06:00 PM | | Thursday | ❌ | 09:00 AM | 06:00 PM | | Friday | ❌ | 09:00 AM | 06:00 PM | | Saturday | ✅ | -- | -- | | Sunday | ✅ | -- | -- | ## Step 2: Set Out of Business Hours Reply In the **Out of Business Hours Reply** field, type the message that will be automatically sent to contacts who message you outside your configured business hours. ![Out of Business Hours Reply](../images/working-days/working-days-reply.png) **Example Message Body:** ``` We are currently closed. Our business hours are Monday to Friday, 9:00 AM to 6:00 PM. We'll get back to you as soon as possible! ``` ## Step 3: Set Out of Business Hours Reply Mode This controls **when** the out of business hours reply is sent. | Mode | Description | | --- | --- | | **Always Send** | Reply is sent to every contact who messages outside business hours, regardless of bot or AI status | | **Only When Bot/AI Disabled** | Reply is sent only when both bot and AI are turned off for that chat | ::: info Which mode to choose? * Use **Always Send** if you want every out-of-hours message to get an automatic reply without exception * Use **Only When Bot/AI Disabled** if you have bots or AI handling chats — the out-of-hours reply will only fire when no bot or AI is active ::: ## Step 4: Bot & AI Controls Four toggles control bot and AI behavior based on business hours: | Toggle | Description | | --- | --- | | **Enable Bot in Working Hours** | When ON — bots are active during your configured business hours | | **Enable Bot Outside Working Hours** | When ON — bots are active outside your configured business hours | | **Enable AI in Working Hours** | When ON — AI Assistant is active during your configured business hours | | **Enable AI Outside Working Hours** | When ON — AI Assistant is active outside your configured business hours | **Common Configurations:** | Use Case | Working Hours Bot | Off Hours Bot | Working Hours AI | Off Hours AI | | --- | --- | --- | --- | --- | | Bot + AI runs 24/7 | ✅ ON | ✅ ON | ✅ ON | ✅ ON | | Bot only during business hours | ✅ ON | ❌ OFF | ❌ OFF | ❌ OFF | | AI only during business hours | ❌ OFF | ❌ OFF | ✅ ON | ❌ OFF | | Bot working, AI off hours | ✅ ON | ❌ OFF | ❌ OFF | ✅ ON | | Nothing outside hours | ✅ ON | ❌ OFF | ✅ ON | ❌ OFF | ## Step 5: Save Your Settings Click the **Save Changes** button at the bottom-right corner. Your schedule and settings will take effect immediately. ## How It All Works Together ### When a contact sends a message: **✅ Within Business Hours:** 1. System checks if current time falls within your configured schedule 2. If the day is **not a Holiday** and time is between **Start Time** and **End Time** → business hours active 3. Bot runs normally based on **"Enable Bot in Working Hours"** toggle **❌ Outside Business Hours:** 1. System detects message is outside configured schedule 2. **Out of Business Hours Reply** is sent automatically based on selected **Reply Mode**: * **Always Send** → reply goes out regardless of bot/AI status * **Only When Bot/AI Disabled** → reply goes out only if no bot or AI is active 3. Bot behavior depends on **"Enable Bot in Off Working Hours"** toggle: * **ON** → bot continues to respond * **OFF** → bot stays silent ::: info Holiday Behaviour If a day is marked as **Holiday**, it is treated as outside business hours for the entire day — regardless of any time settings. ::: ## Tips & Best Practices * **Set realistic hours** — Make sure your schedule reflects actual team availability to avoid customer confusion * **Always set a reply message** — Even a simple "We'll be back soon" is better than silence outside business hours * **Use "Only When Bot/AI Disabled"** mode if you have active bots — this prevents duplicate replies to customers * **Saturday & Sunday as holidays** — Check Holiday for weekend days if your business doesn't operate on weekends; time fields will automatically disable