---
url: https://docs.corbitaltech.dev/products/whatsmark/canned-reply.md
description: >-
  Improve customer communication with WhatsMark Canned Reply. Create, manage,
  and use prewritten responses for faster and consistent WhatsApp messaging.
---

# Canned Reply

The **Canned Reply** feature in WhatsMark helps you **create and store prewritten responses** for quick and easy communication. This feature **saves time, ensures consistency, and improves customer interactions**.

![canned-reply](./images/canned-reply/canned.png)

* **View:** See all saved canned replies in a list.
* **Edit:** Modify an existing canned reply.
* **Delete:** Remove a canned reply that is no longer needed.
* **Public Toggle:** Share the reply publically with others in the system.
* **Hide Option:** Hide specific columns from the table.

## Adding a New Canned Reply

![canned-reply](./images/canned-reply/add-reply.png)

* Click the **+ Canned Reply** button.
* Enter the title and a short description of reply.
* Click the **Save** button to store canned reply in system.

## Why Use Canned Replies?

* Faster responses to common customer questions.
* Reduce manual typing by using ready-made replies.
* Ensure consistency in communication.
* Improve customer experience with quick replies.

## How Canned Replies Are Used in WhatsMark

* WhatsApp chats to send quick replies.
* Customer support for handling frequent questions.
* Lead management for follow-ups and automated messages.
* Greeting messages, FAQs, and confirmations.