---
url: https://docs.corbitaltech.dev/products/whatsmark/support-agent.md
description: >-
  Discover how the WhatsMark Support Agent feature enhances customer service by
  automatically assigning agents, restricting chat access, and improving
  response efficiency.
---

# Support Agent

The **Support Agent** feature in Whatsmark helps businesses streamline **customer support** by ensuring that only **assigned agents** can access and respond to chats. This prevents unauthorized access and ensures a smooth, well-managed support system..

![support-agent](./images/whatsmark-settings/support-agent.png)

## 1. Restrict Chat Access

* When enabled, only assigned support agents can access and reply to customer chats.
* This ensures that chats are handled by the right staff members.

## 2. Automatic Agent Assignment

* When the Support Agent feature is turned **ON**, staff members are **automatically assigned** to customer chats.
* The assigned agent’s name will be **displayed in the chat interface**.

## 3. Admin Control

* Admins can **manually assign or reassign** agents from the chat page.
* This allows better control over who handles customer conversations.

## 4. Save Changes

* Click the **Save Changes** button to apply the settings.

## Why Use the Support Agent Feature?

* Only authorized agents can access chats.
* Improves response times by assigning agents automatically.
* Gives admins full control over chat assignments