---
url: https://docs.corbitaltech.dev/products/wmsaas-bundle-mobile-app/campaigns.md
description: >-
  View, follow, pause, resume, retry and delete WhatsApp campaigns from the
  WhatsMark: Inbox, CRM & Bots app.
---

# Campaigns

A **campaign** sends one WhatsApp template to many contacts at once, for example a special offer to all your customers.

The **Campaigns** tab lists every campaign in your workspace, with the newest at the top.

## The Campaign List

Next to the **Campaigns** title, a label shows how many campaigns your plan still allows, for example **"42 / 50 left"**.

At the top of the screen:

* **🔍** searches campaigns by name. Tap **Cancel** to close the search.
* **+** creates a new campaign. See [Create a New Campaign](/products/wmsaas-bundle-mobile-app/new-campaign.md).

Under the title, tap a tab to see campaigns with one status: **All**, **Scheduled**, **Running**, **Paused**, **Completed** or **Failed**.

Each campaign card shows:

* The campaign name.
* The number of recipients and the template used.
* The status.
* A progress bar of how many messages have gone out.
* The number of messages **Sent**, **Delivered**, **Read** and **Failed**.
* When the campaign started, or when it is scheduled to send.

If you have no campaigns yet, the tab says **"No campaigns yet."** and shows a **Create campaign** button.

### Campaign Statuses

| Status | Meaning |
|---|---|
| **Scheduled** | The campaign will send at a set time in the future. |
| **Running** | The campaign is sending, or waiting in line to send. |
| **Paused** | The campaign was paused. Some messages have not been sent yet. |
| **Completed** | All messages went out. Some may have failed. |
| **Failed** | Every message failed. |
| **No recipients** | No contact matched the campaign's audience, so nothing was sent. |

## Campaign Details

Tap a campaign card to see its details.

* **Results**: the number of **Recipients**, and how many messages were **Sent** (accepted by WhatsApp), **Delivered** and **Read**. Circles show the delivery rate, read rate and failure rate. Below, you see how many messages **Failed** and how many are still **Queued** (waiting to send).
* **Campaign information**: the status, template, audience, send time and the date the campaign was created.
* For a scheduled campaign, a card shows when it will send. For a campaign with no recipients, a card explains why nothing will be sent.

## Pause, Resume and Retry

At the bottom of the campaign details:

* **Pause**: stops sending the messages that are still waiting. You only see this button while messages are waiting to send.
* **Resume**: continues a paused campaign.
* **Retry failed**: sends the failed messages again. The app tells you how many messages are being sent again.

**Resume** and **Retry failed** only work while your WhatsApp account is connected.

## Delete a Campaign

1. Open the campaign.
2. Tap **⋮ → Delete**.
3. Confirm.

The campaign is deleted from the app and the website. You only see **Delete** if your role allows you to delete campaigns.

## Numbers Update on Their Own

While the campaign list or a campaign's details are open, the numbers update every 15 seconds. You can watch a campaign as it sends. Pull down to update right away.

## Staff Without Campaign Access

* Staff members without permission to create campaigns see the **+** button greyed out with a lock. Tapping it explains why.
* Staff members without permission to view campaign details cannot open a campaign card.
* Staff members without any campaign access do not see the **Campaigns** tab.

## Next Step

Continue with [Create a New Campaign](/products/wmsaas-bundle-mobile-app/new-campaign.md).