---
url: https://docs.corbitaltech.dev/products/wmsaas-bundle-mobile-app/faq.md
description: 'Frequently asked questions about the WhatsMark: Inbox, CRM & Bots app.'
---

# Frequently Asked Questions

### Do I need a separate account for the app?

No. Sign in with the same email and password that you use on the website.

### Can I create an account in the app?

No. Accounts are created on the website. The **Register** link on the sign-in screen opens your website's sign-up page.

### Can I use the app on two phones at the same time?

No. Each user can be signed in on one phone at a time. When you sign in on a second phone, you are automatically signed out on the first phone, and the first phone shows the message **"You were signed out. Your account may be signed in on another phone."**

### Is the app the same inbox as the website?

Yes. The app and the website share the same chats, contacts, campaigns and templates. A reply from the website shows in the app, and a reply from the app shows on the website.

### Why can't I reply to a customer?

There are two common reasons:

* **More than 24 hours have passed** since the customer's last message. WhatsApp only allows templates after 24 hours. Tap **Send template**.
* **You have read-only access.** Ask your workspace owner to change your role.

### Can I create or edit templates in the app?

No. You can view templates, see their approval status, and send approved templates. Create and edit templates on the website.

### Can I create campaigns from the app?

Yes. You can create a template campaign in five steps and send it now or schedule it. See [Create a New Campaign](/products/wmsaas-bundle-mobile-app/new-campaign.md).

### Can I manage bots and quick replies in the app?

You can **use** quick replies when you write a message. To create or edit quick replies and bots, use the website. The **More** tab has links to these pages.

### Can I connect WhatsApp from the app?

No. WhatsApp is connected on the website. The app shows a **Connect WhatsApp** button that opens the right page on your website.

### If I delete a message or chat, does the customer lose it too?

No. Deleting a message or chat removes it from your website and app only. The customer still has it on WhatsApp.

### What happens when the website is under maintenance?

The app shows an **Under maintenance** screen. It opens again on its own when maintenance ends.

### Which timezone is used when I schedule a campaign?

Your **workspace's** timezone, not your phone's. The schedule screen shows which timezone is used.

### How do I connect the app to a different website?

Clear the app's storage in your phone's settings, then open the app and enter the new address. See [Troubleshooting](/products/wmsaas-bundle-mobile-app/troubleshooting.md#i-want-to-connect-to-a-different-website).