---
url: https://docs.corbitaltech.dev/products/wmsaas-bundle-mobile-app/inbox.md
description: >-
  Use the Inbox in the WhatsMark: Inbox, CRM & Bots app: search, filter and
  select WhatsApp chats, assign them to staff, and delete them.
---

# Inbox

The **Inbox** tab lists all your WhatsApp chats, with the newest chat at the top. It is the same inbox your team uses on the website.

\[\[toc]]

## What Each Chat Row Shows

Each row in the chat list shows:

* **The contact's initials** in a circle, with a small dot:
  * **Green dot**: you can reply freely. The customer messaged you in the last 24 hours, so you can type and send any message.
  * **Grey dot**: you cannot type a normal reply. The customer's last message is more than 24 hours old. WhatsApp only lets you send an approved template message now. See [Template Sending](/products/wmsaas-bundle-mobile-app/send-template.md).
* **A country flag** for the phone number's country.
* **The contact's name**. The name is in bold when the chat has unread messages.
* **The contact type**: **Lead**, **Customer** or **Guest**. A guest is a number that is not saved as a contact yet.
* **The time of the last message**: the time for today, "Yesterday", the day of the week, or the date.
* **The last message**, and a blue number that shows how many messages are unread.

Tap a chat to open it. See [Conversation](/products/wmsaas-bundle-mobile-app/conversation.md).

## Show All, Mine or Unread Chats

Under the search box, tap a chip to choose which chats you see:

* **All**: every chat you have access to.
* **Mine**: only chats assigned to you.
* **Unread**: only chats with unread messages. The chip shows how many chats are unread.

The **Inbox** tab at the bottom of the screen also shows how many unread messages you have.

## Search Chats

Type at least 2 characters in the search box. The app searches contact names, phone numbers and the last message of each chat.

Tap **✕** to clear the search and see all chats again.

## Filter Chats

Tap the filter button (next to the search box) to open **Filters** and narrow the list.

You can filter by:

* **Type**: Lead, Customer or Guest.
* **Assigned agent**: the staff member the chat is assigned to.
* **Status**, **Source**, **Group**, **Tag** and **Label**: these filters only apply to saved contacts, so guest chats are hidden when you use them.

You can pick one choice in each filter. Tap a choice again to remove it.

Tap **Show results** to apply the filters. The filter button shows how many filters are active. Tap **Clear all** to remove every filter.

## Show Chats for One WhatsApp Number

If your workspace uses more than one WhatsApp number, you can show the chats for one number only.

1. Tap **⋮** at the top right of the Inbox.
2. Tap the first item. It says **All chats**, or the number you picked before.
3. Pick a WhatsApp number, or pick **All chats** to see every chat again.

When a number is picked, a small dot shows on the **⋮** button.

::: info
This choice only applies to the chats that are already loaded in the app. Scroll down to load more chats if you are looking for an older chat.
:::

## Select Several Chats (Owners and Admins)

Owners and admins can assign or delete several chats at once.

1. Tap **⋮ → Select chats**, or press and hold a chat.
2. Tap each chat you want to select. To select every chat, tap **Select all**.
3. Use the bar at the bottom of the screen:
   * **Assign**: pick a staff member. The staff member is added to each selected chat. Staff members who were already on a chat stay on it.
   * **Delete**: the app asks you to confirm, then removes the selected chats.

::: warning Turn on Support Agent before you assign
To use **Assign**, first turn on **Support Agent** in the WhatsMark settings on your website. If **Support Agent** is off, the app shows a message asking you to turn it on.
:::

::: info Deleting a chat
When you delete a chat, the chat is removed for your whole team, in the app and on the website. The customer still keeps the chat in their own WhatsApp.
:::

## Next Step

Continue with [Conversation](/products/wmsaas-bundle-mobile-app/conversation.md).