--- url: https://docs.corbitaltech.dev/products/wmsaas-bundle-mobile-app/sign-in.md description: >- Sign in to the WhatsMark: Inbox, CRM & Bots app, reset a forgotten password, and understand sign-in messages. --- # Sign In and Forgot Password \[\[toc]] ## Sign In Sign in with the same email and password that you use on the website. 1. Type your **Email**. 2. Type your **Password**. Tap the eye icon to show or hide the password while you type. 3. Tap **Sign in**. When the details are correct, the app shows **"Signed in successfully."** and opens the **Home** screen. You stay signed in until you sign out, or until you sign in with the same account on another phone. You do not need to sign in every time you open the app. ::: info One phone per user Each user can be signed in on one phone at a time. If you sign in on a second phone, you are automatically signed out on the first phone. The first phone then shows this message: **"You were signed out. Your account may be signed in on another phone."** ::: ### Don't Have an Account? Accounts are created on the website, not in the app. Tap **Don't have an account? Register** to open your website's sign-up page in the phone's browser. You only see this link when sign-up is turned on for the website. ### Refresh the Sign-In Screen Pull down on the sign-in screen to refresh it. Pulling down clears the email and password boxes and removes any message on the screen. ### Sign-In Messages | Message | What it means | What to do | |---|---|---| | Email is required. / Password is required. | A box is empty. | Fill in both boxes. | | Incorrect email or password. Try again. | The email or password is wrong. | Check your details, or use **Forgot password?** | | Your plan doesn't include the mobile app. | The workspace's plan does not include the Mobile App feature. | Upgrade your plan on the website, or ask your platform admin. | | Your plan isn't active. | The plan or trial has ended. | Renew your plan on the website. | | Admin accounts can't sign in | You used the platform admin account. | Sign in with a workspace user account. | | Account deactivated | Your user account was turned off. | Ask your workspace owner. | | Workspace not accessible | The workspace is suspended. | Contact your platform admin. | | Verify your email on the website | Your email address is not verified yet. | Open the verification email from the website and verify your address. | | Too many sign-in attempts. Try again in 42 s. | You tried to sign in more than 5 times in one minute. | Wait until the countdown ends, then try again. | | Under maintenance / Mobile app unavailable | The website is in maintenance, or the app is turned off. | Wait and try again later. | | No answer / server error, with **Try again** | The app could not reach the website. | Check your internet connection and tap **Try again**. | When you start typing again, the message goes away. ## Forgot Password If you forgot your password, you can set a new one from the app. The app sends a 6-digit code to your email address. ### Step 1: Ask for a Code On the sign-in screen, tap **Forgot password?** (under the password box). Type your email address and tap **Send code**. If an active account exists for this email, the website sends a 6-digit code to that email address. The code is valid for **10 minutes**. If the app shows **"We couldn't find an account with this email."**, check the email address you typed. ### Step 2: Enter the Code Open the email and type the 6-digit code in the six boxes. The app checks the code as soon as you type the sixth digit. You do not need to tap a button. * If the code is wrong or has expired, you see **"That code is incorrect or has expired."** and the boxes are cleared. * After **5 wrong tries**, the code stops working and you need a new code. * To get a new code, wait for the **Resend in 1:00** timer to finish, then tap **Resend code**. The earlier code stops working. ### Step 3: Set a New Password Type your new password in **New password** and again in **Confirm**. The password must have at least 8 characters. Tap **Change password**. The app shows **"Password changed. Sign in with your new password."** and opens the sign-in screen. Sign in with your new password. ::: warning Other phones are signed out When you change your password, every phone that was signed in with your account is signed out. ::: ### Forgot Password Messages | Message | What to do | |---|---| | Please enter a valid email address. | Check the email address. | | Too many attempts. Please wait a moment and try again. | Wait a minute, then try again. | | Use at least 8 characters. | Choose a longer password. | | The two passwords don't match. | Type the same password in both boxes. | If the code expires while you are typing your new password, the app takes you back to the first screen. Ask for a new code. ## Next Step After you sign in, the app opens the **Home** screen. To learn about the app's main screens, start with [Home](/products/wmsaas-bundle-mobile-app/home.md).