---
url: https://docs.corbitaltech.dev/products/wmsaas-bundle-mobile-app/templates.md
description: >-
  View your WhatsApp templates, their Meta approval status and a phone preview,
  and send approved templates from the WhatsMark: Inbox, CRM & Bots app.
---

# Templates

The **Templates** screen shows all WhatsApp templates in your workspace and their approval status from Meta.

To open it, go to **More → Templates**. You can also tap the **Templates** tile or quick action on the [Home](/products/wmsaas-bundle-mobile-app/home.md) tab.

::: info View only
You can view and send templates in the app, but you cannot create or edit them. Create and edit templates on the website.
:::

## The Template List

* **Search box**: type to find a template by name or text. The search looks at all templates, whatever tab you are on. Tap **×** to clear it.
* **Tabs**: **All**, **Approved**, **Pending** and **Rejected**, each with a count. Templates that Meta paused or disabled show under **All** with their own status.

Each card shows:

* A small preview of the message.
* The template name.
* The category: **Marketing**, **Utility** or **Authentication**.
* Two lines of the message text.
* The status from Meta, shown as a coloured dot.

## Template Details

Tap a template to open it.

The details show the template inside a phone, exactly as your customer will see it on WhatsApp.

If the template has empty spaces for details, use the switch at the top:

* **Sample**: shows the example values that were sent to Meta for approval.
* **Variables**: shows the spaces as {{1}}, {{2}} and so on.

Templates with buttons show the buttons under the message, the same as on WhatsApp:

The switch only shows when the template has empty spaces and sample values.

### Status Notices

| Status | What you see |
|---|---|
| **Approved** | The template can be sent. A **Send this template** button shows at the bottom. |
| **Pending** | **"In review by Meta. This usually takes up to 24 hours."** |
| **Rejected** | **"Rejected by Meta"**. The template cannot be sent. Update it on the website and submit it again. |
| **Paused** or **Disabled** | **"Paused by Meta"**. Update the template on the website. |

## Send a Template From Here

For approved templates:

1. Tap **Send this template**.
2. Choose the contact to send it to.
3. Fill in the values and tap **Send template**.

The rest works the same way as [Template Sending](/products/wmsaas-bundle-mobile-app/send-template.md).

You only see **Send this template** if your role allows you to send messages.

## Next Step

Continue with [More (Profile and Settings)](/products/wmsaas-bundle-mobile-app/more.md).