---
url: >-
  https://docs.corbitaltech.dev/products/wmsaas-bundle-mobile-app/welcome-and-connect.md
description: >-
  The first screens of the WhatsMark: Inbox, CRM & Bots app: the Welcome screen
  and connecting the app to your website.
---

# Welcome and Connect Your Workspace

These are the first screens you see after you install the app. You only go through them once.

## Step 1: The Welcome Screen

When you open the app for the first time, you see the **Welcome** screen with the message **"WhatsApp Marketing, Anywhere."**

Tap **Get started**.

* If the app needs your website address, the **Connect your workspace** screen opens. Continue with Step 2.
* If your app was built for one website only, or you connected before, the **Sign in** screen opens. Continue with [Sign In](/products/wmsaas-bundle-mobile-app/sign-in.md).

## Step 2: Enter Your Website Address

On the **Connect your workspace** screen, type your website address in the box.

The address must:

* Start with `https://`
* Have no spaces
* Be a full address, for example `https://app.yourcompany.com`

You can type the address exactly as it appears in your browser.

## Step 3: Tap Connect

Tap **Connect**. The app shows **"Checking server…"** while it checks that the address belongs to a WhatsMark website and that the website is ready for the app.

When everything is correct, you see a green **Connected** card and the button changes to **Continue**.

At this point, the app saves your website address.

## Step 4: Tap Continue

Tap **Continue**. The **Sign in** screen opens.

The app remembers your website address. The next time you open the app, it goes straight to the sign-in screen (or to the Home screen, if you are still signed in).

## If You See a Message

If the connection does not work, the app shows a message and the button changes to **Try again**. When you change the address, the message goes away.

| Message | What it means | What to do |
|---|---|---|
| Domain URL is required. | The box is empty. | Type your website address. |
| URL must start with https:// | The address is missing `https://`. | Add `https://` at the start. |
| Use a secure https:// URL. | The address starts with `http://`. | Change it to `https://`. |
| URL can't contain spaces. | The address has a space in it. | Remove the spaces. |
| Please enter a valid URL | The address is incomplete, for example `https://acme`. | Type the full address, for example `https://app.acme.com`. |
| We couldn't find this domain | The app got no answer. The address may be wrong, or your phone may be offline. | Check the address and your internet connection, then tap **Try again**. |
| Invalid domain | The address belongs to a website that is not a WhatsMark website. | Check that you typed the correct address. |
| Mobile app is turned off | The platform admin has not turned on the mobile app. | Ask your platform admin to turn it on. See [Before You Start](/products/wmsaas-bundle-mobile-app/before-you-start.md). |
| Server under maintenance | The website is in maintenance mode. | Wait and try again later. |
| Server isn't licensed | The website's licence check failed. | Contact your platform admin. |
| Unsupported environment / Version mismatch | The website is running an older version that the app does not support. | Ask your platform admin to update the website. |
| Server not responding | The website has a problem right now. | Try again later. If it continues, contact your platform admin. |

## Using a Different Website Later

The sign-in screen has no option to change the website address. To connect the app to a different website:

1. Open your phone's **Settings → Apps**, and select the app.
2. Tap **Storage → Clear storage**.
3. Open the app again. It starts from the Welcome screen.

This signs you out and removes the old website address from the app.

## Next Step

Continue with [Sign In and Forgot Password](/products/wmsaas-bundle-mobile-app/sign-in.md).