Key Features ✨

• Official WhatsApp Cloud API Integration - Direct integration with Meta's official WhatsApp Cloud API. No third-party gateways or unofficial APIs.

• Secure WhatsApp Business Account Connection - Configure Facebook App credentials, WABA ID, and permanent access tokens with built-in health and status checks.

• Template Synchronization - Sync approved WhatsApp templates directly from Meta, including marketing and authentication templates.

• Event-Based Template Mapping - Automatically send WhatsApp messages when specific Concord CRM events occur.

• Dynamic Variable Support - Insert Concord CRM fields such as contact name, email, company details, and dates into WhatsApp templates.

• Automated WhatsApp Notifications - Trigger template-based WhatsApp messages for CRM events without manual intervention.

• Incoming Message Handling - Receive WhatsApp webhook events and link incoming messages to existing contacts.

• Auto Convert WhatsApp Messages to Contacts - Automatically create new contacts from incoming WhatsApp messages with configurable owner and source assignment.

• Detailed Activity Logs - Track message status including sent, delivered, and read, with full API response data for debugging.

• Webhook Forwarding Support - Optionally forward incoming WhatsApp webhook data to external services using POST requests.

• Send Test Messages - Validate WhatsApp templates and API configuration before enabling production automations.