Frequently Asked Questions
General
What is WhatsApp Flows?
WhatsApp Flows is a feature that allows you to create interactive forms that customers can fill out directly inside WhatsApp. These forms can be used for lead capture, feedback collection, event registration, appointment booking, and more.
What version of WhatsMarkSaaS is required?
The WhatsApp Flows Module requires the latest version of WhatsMarkSaaS. Please ensure your main script is updated before installing the module.
How many flows can I create?
The flow quota is controlled by the super admin through subscription plan settings. Check your plan details to see your remaining quota (displayed in the top-right corner of the Flows page).
Flow Management
Can I edit a published flow?
No. Once a flow is published, it cannot be edited. If you need to make changes, Clone the published flow to create a new editable draft version, make your changes, and publish the new version.
What happens to a deprecated flow?
Deprecated flows are no longer active and cannot be sent to customers, but all existing submissions are preserved and accessible.
Can I use flows created in Meta Business Suite?
Yes. Use the Sync from Meta button to import flows that were created directly in Meta Business Suite or WhatsApp Manager.
Submissions
How are submissions linked to contacts?
Submissions are automatically linked to existing contacts in your CRM when the phone number matches. If no matching contact exists, you can use Field Mappings to automatically create new contacts.
Can I export submission data?
Yes. Click the Export CSV button on the submissions page to download all submissions as a CSV file.
Field Mappings
What happens if I skip a field mapping?
Skipped fields are not mapped to any contact data, but the submitted values are still stored in the submission record and visible when viewing submission details.
Can I map multiple flow fields to the same contact field?
Multiple fields can be mapped to the Notes field (values are appended). For other contact fields, only one flow field should be mapped to each target.
Automations
Can I have multiple automations for a single flow?
Yes. You can add as many automations as needed, each with its own trigger, action, and execution order.
What merge fields are available for messages?
You can use @{contact_first_name}, @{contact_last_name}, @{contact_email}, @{contact_phone}, and any field values from the flow submission.
How does the webhook action work?
The webhook sends the complete submission data (including contact info and all form responses) to your specified URL using the configured HTTP method and headers.
Troubleshooting
My flow is not showing in the list
- Ensure the WhatsApp Flows module is activated
- Check that your subscription plan includes the WhatsApp Flows feature
- Try refreshing the page or clearing cache
Submissions are not being received
- Verify that the flow is Published (not in Draft status)
- Ensure cron jobs are running properly on your server
- Check that the WhatsApp Business API connection is active
Field mappings are not updating contacts
- Verify that the mappings are correctly configured (not set to Skip)
- Ensure the custom fields exist before mapping to them
- Check that the contact phone number matches the submission phone number
Need More Help?
If your question isn't answered here, please contact our support team at [email protected].