Canned Responses ​

Creating Canned Responses ​

Canned responses allow you to save frequently used messages for quick access. To create a new canned response:

1. Navigate to Canned Responses: Access the Canned Responses section from the main menu.
2. Add New Response:
   • Click the Create canned reply button.
   • A form will appear for you to fill out.
3. Fill in the Details:
   • Title: Enter a concise title for your response (e.g., "Appreciation Reply").
   • Description: Type out the full message you want to save (e.g., "Thank you for your response.").
4. Set Visibility: Optionally, toggle the switch to make the response Public, making it available for other users.
5. Save Changes: Click the Save button to store your new canned response.

Managing Canned Responses ​

Once you’ve created your canned responses, managing them is straightforward:

• Viewing Responses: All your saved responses will be displayed in a structured table format.
• Editing and Deleting: The Action column provides options to edit or delete any response as needed.
• Search Functionality: Use the search bar to find specific canned responses quickly by title or keyword.