Opt in-out

• Overview
  • How It Works?
  • Configuration
  • Opted-Out Users List

Overview

The Opt In–Out feature allows users to control whether they receive campaign messages or not. Users can easily opt out or opt in by sending predefined keywords.

• Users can opt out of receiving messages by sending a specific keyword
• Users can opt back in by sending another keyword
• Keywords and confirmation messages are fully configurable from settings
• Ensures better user control and compliance with messaging policies

How It Works?

1. User sends the opt-out keyword (e.g., "opt me out")

   • User is marked as opted out
   • They will no longer receive campaign, drip campaign, or CRM event messages.
   • A confirmation message is sent

2. User sends the opt-in keyword (e.g., "opt me in")

   • User is marked as opted in
   • Messaging is re-enabled
   • A confirmation message is sent

Configuration

• Go to Opt In–Out Settings
• Define:
  • Opt-Out Keywords (e.g., stop, opt out)
  • Opt-In Keywords (e.g., start, opt in)
  • Confirmation Messages for both actions

Opted-Out Users List

• Go to Whatsbot > Miscellaneous > Opt Out
• View all opted-out users in the Opt Out tab
• Includes:
  • Name, Email, Phone
  • Type (Contact / Lead)
• You can manually remove users from opt-out to re-enable messaging