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User Mentions ​

Tag users in comments to notify them and bring them into the conversation.

How Mentions Work ​

Use the @ symbol followed by a username to mention users in comments or replies.

What happens:

  • User receives email notification
  • Comment highlights the mention

Mentioning Users ​

Basic Syntax ​

Type @ followed by the user's name:

@john What do you think about this feature?
@sarah Have you tried this workflow?

Autocomplete ​

As you type, an autocomplete dropdown appears:

  1. Type @
  2. Start typing the name
  3. Select from dropdown
  4. User is tagged

Mention Autocomplete

Multiple Mentions ​

Mention multiple users in one comment:

Great idea! @john and @sarah might have insights on this.
I'd also love to hear from @mike on the technical feasibility.

Mention Notifications ​

Email Notification ​

Mentioned users receive an email:

Subject: You were mentioned in a comment

Content:

  • Who mentioned them
  • The comment text
  • Link to the feature request
  • Context of the discussion

Who Can Be Mentioned ​

Mentionable users:

  • All registered users
  • Team members
  • Admins

Cannot mention:

  • Guests (non-registered users)
  • Inactive accounts
  • Banned users

Admin Mentions ​

Mentioning Admins ​

Users can mention admins to:

  • Request clarification
  • Ask for updates
  • Report issues
  • Get official response

Example:

@admin When can we expect this feature?

Admin Responses ​

Admins receive mention notifications and can respond directly in the thread.

Best Practices ​

For Users ​

Do mention:

  • People with relevant expertise
  • Original submitter for clarification
  • Team members involved in discussion
  • Admins for official input

Don't:

  • Spam mention multiple people unnecessarily
  • Mention users repeatedly
  • Use mentions to harass

For Productive Discussions ​

Be specific:

@sarah You mentioned a similar need in your request.
       How does this compare?

Provide context:

@john As our mobile lead, what's your take on the
      implementation complexity?

Privacy Considerations ​

Users can control mention notifications in Email Preferences:

  • Disable mention emails
  • Digest mentions daily
  • Immediate notifications

Next Steps ​

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