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Canned Reply

The Canned Reply feature in WhatsMark helps you create and store prewritten responses for quick and easy communication. This feature saves time, ensures consistency, and improves customer interactions.

canned-reply

  • View: See all saved canned replies in a list.
  • Edit: Modify an existing canned reply.
  • Delete: Remove a canned reply that is no longer needed.
  • Public Toggle: Share the reply publically with others in the system.
  • Hide Option: Hide specific columns from the table.

Adding a New Canned Reply

canned-reply

  • Click the + Canned Reply button.
  • Enter the title and a short description of reply.
  • Click the Save button to store canned reply in system.

Why Use Canned Replies?

  • Faster responses to common customer questions.
  • Reduce manual typing by using ready-made replies.
  • Ensure consistency in communication.
  • Improve customer experience with quick replies.

How Canned Replies Are Used in WhatsMark

  • WhatsApp chats to send quick replies.
  • Customer support for handling frequent questions.
  • Lead management for follow-ups and automated messages.
  • Greeting messages, FAQs, and confirmations.

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