Canned Reply ​

The Canned Reply feature in WhatsMark allows users to create and manage prewritten responses for quick and efficient communication. This feature helps in reducing response time, maintaining consistency, and improving customer interaction.

• View all available prompt name in a structured list.
• Click Edit to modify an existing source.
• Click Delete to remove an unwanted source permanently.
• Users can toggle the Public option to share a canned reply with others in the system.
• Click on Hide button to hide specific column from table.

Adding a New Canned Reply ​

• Click the + Canned Reply button.
• Enter the title and a brief description of the canned response.
• Save the response for future use.

Usage of Canned Reply ​

• Canned replies can be used in WhatsApp chats, customer support interactions, and lead responses.
• They help businesses handle frequent inquiries without manually typing responses.
• Useful for providing quick greetings, FAQs, and follow-ups.