Canned Reply

The Canned Reply feature in WhatsMark helps you create and store prewritten responses for quick and easy communication. This feature saves time, ensures consistency, and improves customer interactions.

• View: See all saved canned replies in a list.
• Edit: Modify an existing canned reply.
• Delete: Remove a canned reply that is no longer needed.
• Public Toggle: Share the reply publically with others in the system.
• Hide Option: Hide specific columns from the table.

Adding a New Canned Reply

• Click the + Canned Reply button.
• Enter the title and a short description of reply.
• Click the Save button to store canned reply in system.

Why Use Canned Replies?

• Faster responses to common customer questions.
• Reduce manual typing by using ready-made replies.
• Ensure consistency in communication.
• Improve customer experience with quick replies.

How Canned Replies Are Used in WhatsMark

• WhatsApp chats to send quick replies.
• Customer support for handling frequent questions.
• Lead management for follow-ups and automated messages.
• Greeting messages, FAQs, and confirmations.