Support Agent ​

The Support Agent in Whatsmark helps businesses streamline customer service by ensuring that only assigned agents can access and manage customer chats. This feature ensures that support conversations are handled efficiently by the right staff members, improving response times and service quality

• When enabled, only assigned support agents will be able to access and respond to chats.

1. Automatic Agent Assignment ​

• When the support agent feature is enabled, the system will automatically assign staff members to customer chats

2. Admin Control ​

• Admins have the ability to manually assign or reassign agents from the chat page to ensure proper handling of customer conversations.