Support Agent ​

The Support Agent feature in Whatsmark helps businesses streamline customer support by ensuring that only assigned agents can access and respond to chats. This prevents unauthorized access and ensures a smooth, well-managed support system..

1. Restrict Chat Access ​

• When enabled, only assigned support agents can access and reply to customer chats.
• This ensures that chats are handled by the right staff members.

2. Automatic Agent Assignment ​

• When the Support Agent feature is turned ON, staff members are automatically assigned to customer chats.
• The assigned agent’s name will be displayed in the chat interface.

3. Admin Control ​

• Admins can manually assign or reassign agents from the chat page.
• This allows better control over who handles customer conversations.

4. Save Changes ​

• Click the Save Changes button to apply the settings.

Why Use the Support Agent Feature? ​

• Only authorized agents can access chats.
• Improves response times by assigning agents automatically.
• Gives admins full control over chat assignments