Chat ​

Manage customer conversations efficiently with Whatsmark's chat feature, designed for seamless integration within Whatsmark.

Chat Pusher ​

• When you open the chat feature for the first time, you may see the information shown in the image above

Steps to Fix ​

1. Access System Settings ​

• Navigate to Whatsmark System Settings → Pusher (This suggests that the configuration settings are inside Whatsmark's system settings under Pusher).
• Fill the details in pusher and access it.
• After configuring Pusher, you will be able to access the chat feature.

Chat Interface ​

1. From: [Your Registered Phone Number] ​

• This indicates the phone number from which the messages are being sent. It's essential for users to know which number they are using for communication.

2. Contact Dropdown ​

• This dropdown menu allows you to select different registered phone number to interact with. It helps in managing multiple conversations efficiently.

3. Search Bar ​

• Users can search for specific contacts or messages within their chat history using this search bar. It aids in quickly finding relevant information.

4. Contact List ​

• This section displays a list of recent contacts and their latest messages. Users can click on any contact to open the chat window and continue the conversation.

5. Contact Details ​

• This shows the contact’s name, phone number. It helps you to quickly identify the person they are chatting with.

6. Reply Time Reminder ​

• This indicates the time left to reply to the message to ensure timely responses. It helps in maintaining good customer service by reminding users to respond promptly.

7. Profile Image ​

• User can view profile of contact in whatsmark.

8.Chat Info ​

• Users can view information of contact when click on ℹ icon such as creation time,source,last activity,phone and also can add note in it after creating contact.
• When a contact is updated, it will be reflected in the Last Activity section in the chat info.

9. Search Chat ​

• Users can search the chat by clicking the search button or scrolling up and down to find a specific message. The searched word will be highlighted, making it easy to locate.

Support Agent ​

• Users can assign chats to specific agents to ensure the right person handles customer queries. This helps in faster replies and better service.

10. AI Integration ​

• Users can modify messages using AI integration, allowing them to change the tone, translate, fix spelling and grammar, simplify language, or apply a custom prompt.

11. Emoji ​

• User can use emoji while chatting or send message in whatsmark

Attachments ​

12. Attach Image ​

• This button allows you to attach and send images with chat window. It’s useful for sharing visual content.

13. Attach Video ​

• Users can attach and send video files using this button. It’s helpful for sharing multimedia content with contacts and leads.

14. Attach Document ​

• This button enables users to attach and send document files, such as PDFs or Word documents. It’s useful for sharing detailed information or reports.

15. Canned Reply ​

• Users can select a specific canned reply to send in WhatsMark chat without typing a response.

16. Send Voice Message ​

• Users can record and send voice messages using this button. It provides an alternative way of communication, especially useful for conveying information quickly without typing.

17. Message Input Box ​

• Users can type their messages here to send to the selected contact. This is the primary area for composing messages.

Preview (finally it will looks like this) ​