Frequently Asked Questions

These FAQs cover common questions frequently asked by users in support requests. We have provided clear answers along with links to the relevant documentation. If you still need assistance, please submit a support ticket, and our team will be happy to help you.

Installation & Setup (Technical – Admin)

What are the minimum server requirements for WhatsMarkSaaS?

To run WhatsMarkSaaS, you need the following minimum server specs:

• PHP 8.2 or higher
• MySQL 5.7 / MariaDB / PostgreSQL
• Nginx or Apache with mod_rewrite
• SSL Certificate (required for WhatsApp Cloud API)
• 2 GB RAM (2 GB recommended for production)
• Composer
• PHP extensions: mbstring, curl, zip, openssl, gd, bcmath, pdo, xml, fileinfo

How do I install WhatsMarkSaaS using the web installer?

1. Upload all files to your server root directory.
2. Point your domain to the public directory.
3. Visit https://yourdomain.com/install
4. Complete the form (database, admin credentials, etc.)
5. Follow prompts to finalize setup.
6. Set up required cron jobs and SSL if not already done.

Why is the installer stuck at “Database Connection”?

Common causes:

Incorrect DB credentials

Database user has no access rights

MySQL not running

Firewall blocking DB port

Double-check the .env settings and test a manual DB connection from CLI.

What PHP extensions are required?

The following PHP extensions must be enabled:

curl

mbstring

zip

openssl

pdo

bcmath

fileinfo

xml

gd

Run php -m to verify installed extensions.

How can I set up a production environment?

Set APP_ENV=production and APP_DEBUG=false in .env

Configure proper caching:

php artisan config:cache php artisan route:cache php artisan view:cache

Use queue workers (supervisord recommended)

Use HTTPS (via Let’s Encrypt or paid SSL)

Monitor system logs and cron job execution