Frequently Asked Questions

Getting error while creating or sending WhatsApp templates. How do I fix it?

Most WhatsApp template creation or sending errors occur due to configuration issues, policy violations, or missing permissions. Use the checklist below to quickly identify and resolve the issue.

✅ Template Creation Checklist

• WhatsApp Business Account is verified
• Phone number is active and connected
• Correct WhatsApp Business Account ID (WABA ID)
• Correct Phone Number ID
• App has required permissions
• business_management
• whatsapp_business_management
• whatsapp_business_messaging
• whatsapp_business_manage_events
• public_profile

⏳ Template Stuck in Pending Status – Checklist

• Waited at least 24 hours
• No misleading, spammy, or promotional language
• No excessive emojis or symbols
• No policy-violating call-to-actions
• Message content is clear and relevant