Corbital Technologies Docs

Appearance

Template Library ​

The Template Library is your central hub for managing WhatsApp message templates that have been created and approved through Meta's WhatsApp Business Platform. This interface allows you to view, sync, and manage all your message templates in one place.

Template Library Dashboard

Overview ​

WhatsApp message templates are predefined message formats that businesses use to initiate conversations with customers who have opted in. All templates must be approved by Meta before they can be used for sending messages.

Accessing Template Library ​

Navigate to Tenant Area → Templates to access the template management interface.

You'll see three main action buttons:

  1. Load Template - Sync templates from Meta
  2. Template Management - View and manage synced templates
  3. Create Template - Create new templates (see Create Template guide)

Load Template Feature ​

The Load Template button synchronizes all your approved templates from Meta's WhatsApp Cloud API directly into WhatsMarkSaaS.

When to Use Load Template ​

Use the Load Template function in these scenarios:

  • Initial Setup: When you first connect your WhatsApp Business Account and need to import existing templates
  • After Creating Templates in Meta: When you've created new templates through Meta Business Manager and want to sync them
  • Status Updates: When template approval statuses have changed (from PENDING to APPROVED or REJECTED)
  • Template Modifications: After editing templates in Meta Business Manager
  • Missing Templates: If templates were deleted or renamed and need to be refreshed

TEMPLATE CREATION OPTIONS

If you need to create templates, you have two options:

  1. Create in Meta Business Manager - Full feature support, then use Load Template to sync
  2. Create in WhatsMarkSaaS - Direct creation with WhatsApp Cloud API (some limitations apply). See Create Template guide.

Working with Templates ​

Once templates are synced, you can:

  • View template details including message body, variables, and media
  • Check approval status before using templates in campaigns
  • Filter templates by language, category, or status
  • Search templates by name or content
  • Use templates in bulk campaigns, template bots, and automated messages

Creating Templates from Meta Dashboard ​

If you prefer using Meta's Business Manager to create templates:

  1. Go to Meta Business Manager
  2. Navigate to WhatsApp Manager → Message Templates
  3. Click Create Template and fill in the required details
  4. Submit for approval (usually takes 24-48 hours)
  5. Once approved, return to WhatsMarkSaaS
  6. Click Load Template to sync the new templates

This method gives you access to all template types and features supported by Meta, without any API limitations.

Webhook Event Subscriptions ​

To enable real-time template synchronization across all tenant accounts, you must configure webhook event subscriptions in your WhatsApp Business Platform settings.

Required Event Subscriptions ​

Subscribe to the following webhook events:

  • message_template_status_update - Receives notifications when template approval status changes (e.g., from PENDING to APPROVED or REJECTED)
  • template_category_update - Receives notifications when template categories are modified

Why These Subscriptions Matter ​

Automatic vs Manual Sync

Without webhook subscriptions:

  • Template status and category changes will NOT sync automatically to tenant accounts
  • Tenants must manually reload templates using the Load Template button to get the latest status and category information
  • Real-time updates for template approval/rejection will not be available

With webhook subscriptions:

  • Template changes sync automatically across all tenant accounts in real-time
  • Tenants always see the most current template status without manual intervention
  • Improved workflow efficiency for template management

How to Configure Webhook Subscriptions ​

  1. Go to Meta App Dashboard
  2. Select your WhatsApp Business App
  3. Navigate to WhatsApp → Configuration → Webhook
  4. In the Webhook fields section, subscribe to:
    • message_template_status_update
    • template_category_update
  5. Ensure your webhook endpoint is properly configured and verified
  6. Save changes

Best Practice

Enable webhook subscriptions during initial setup to ensure all tenants benefit from automatic template synchronization from day one.

Additional Resources ​

Learn more about WhatsApp message templates:

© 2024 - Corbital Technologies. All rights reserved.