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Template Library ​

The Template Library is your central hub for managing WhatsApp message templates that have been created and approved through Meta's WhatsApp Business Platform. This interface allows you to view, sync, and manage all your message templates in one place.

Template Library Dashboard

Overview ​

WhatsApp message templates are predefined message formats that businesses use to initiate conversations with customers who have opted in. All templates must be approved by Meta before they can be used for sending messages.

Accessing Template Library ​

Navigate to Tenant Area → Templates to access the template management interface.

You'll see three main action buttons:

  1. Load Template - Sync templates from Meta
  2. Template Management - View and manage synced templates
  3. Create Template - Create new templates (see Create Template guide)

Load Template Feature ​

The Load Template button synchronizes all your approved templates from Meta's WhatsApp Cloud API directly into WhatsMarkSaaS.

When to Use Load Template ​

Use the Load Template function in these scenarios:

  • Initial Setup: When you first connect your WhatsApp Business Account and need to import existing templates
  • After Creating Templates in Meta: When you've created new templates through Meta Business Manager and want to sync them
  • Status Updates: When template approval statuses have changed (from PENDING to APPROVED or REJECTED)
  • Template Modifications: After editing templates in Meta Business Manager
  • Missing Templates: If templates were deleted or renamed and need to be refreshed

How Load Template Works ​

  1. Click the Load Template button on the Template Library page
  2. WhatsMarkSaaS makes an API call to Meta's WhatsApp Cloud API endpoint
  3. Retrieves all templates associated with your WhatsApp Business Account
  4. Syncs template details including:
    • Template names and IDs
    • Approval status
    • Message content and variables
    • Media components (images, videos, documents)
    • Button configurations
    • Language and category
  5. Updates the Template Library dashboard with the latest data

API SYNC

Templates are fetched directly from Meta's Cloud API using the Get Message Templates endpoint. This ensures your template library is always up-to-date with Meta's records.

SYNC TEMPLATES REGULARLY

If you create or edit templates frequently in Meta Business Manager, remember to click Load Template to keep your WhatsMarkSaaS dashboard synchronized.

TEMPLATE CREATION OPTIONS

If you need to create templates, you have two options:

  1. Create in Meta Business Manager - Full feature support, then use Load Template to sync
  2. Create in WhatsMarkSaaS - Direct creation with WhatsApp Cloud API (some limitations apply). See Create Template guide.

Working with Templates ​

Once templates are synced, you can:

  • View template details including message body, variables, and media
  • Check approval status before using templates in campaigns
  • Filter templates by language, category, or status
  • Search templates by name or content
  • Use templates in bulk campaigns, template bots, and automated messages

Creating Templates from Meta Dashboard ​

If you prefer using Meta's Business Manager to create templates:

  1. Go to Meta Business Manager
  2. Navigate to WhatsApp Manager → Message Templates
  3. Click Create Template and fill in the required details
  4. Submit for approval (usually takes 24-48 hours)
  5. Once approved, return to WhatsMarkSaaS
  6. Click Load Template to sync the new templates

This method gives you access to all template types and features supported by Meta, without any API limitations.

Additional Resources ​

Learn more about WhatsApp message templates:

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