Stop Bot v3.1.0
The Stop Bot feature lets you pause all three automated bots — Message Bot, Bot Flow, and Template Bot — for one specific conversation at the click of a button. Once paused, bots stay quiet for however many hours and minutes you've configured, then automatically come back without any action needed from you.
Before you start
You must configure Bot Settings once before using it in any chat. → Jump to Settings
Using Stop Bot in a Chat
Step 1: Open a Chat and Click "Stop Bot"
Go to your Chat page and open the conversation where you'd like to pause bots. In the top-right corner of the chat, click the three-dot menu (⋮) to reveal chat options, then click Stop Bot.
Toggle behaviour
The menu label always reflects the current state:
| Label | Means | Click to |
|---|---|---|
| 🔴 Stop Bot | Bots are running | Pause bots immediately |
| 🟢 Start Bot | Bots are paused | Resume bots immediately |
Step 2: Bots Are Now Paused
All three bots (Message Bot, Bot Flow, Template Bot) are now silent for this chat. The three-dot menu will now show Start Bot instead. If you want bots to resume before the timer runs out, click Start Bot and they'll come back immediately.
Step 3: Bots Restart Automatically
Once the number of hours and minutes set in Restart Bots After has passed, all three bots automatically turn back on for this chat. A notification confirms whether bots were stopped or started successfully.
Nothing to do
Bots come back on their own — you don't need to remember to re-enable them. To keep bots stopped indefinitely, set Restart Bots After to number of hours and minutes in settings.
Configure Bot Settings
This is a one-time setup. Once saved, these settings apply across all your chats.
Step 1: Go to Application Settings
From your WhatsMark dashboard, click Application Settings in the left sidebar.
Step 2: Open the Bot Settings Section
Inside Application Settings, click Bot Settings in the left sidebar menu. The settings panel will load two fields: Stop Bots Keyword and Restart Bots After.
Step 3: Set Your Stop Bots Keyword
In the Stop Bots Keyword field, type a word and press Enter or Space to add it as a tag. You can add multiple keywords. When a customer sends any of these words in a chat, bots pause automatically — just like clicking Stop Bot yourself.
Example
Add the keyword stop — if any customer types "stop", bots will automatically pause for their chat.
Step 4: Set "Restart Bots After" (Hours & Minutes)
In the Restart Bots After field, enter how long bots should stay paused before automatically restarting. Set Hours and Minutes separately for precise control.
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| Field | Range | Example |
|---|---|---|
| Hours | 0 – 23 | 1 = 1 hour |
| Minutes | 0 – 59 | 30 = 30 minutes |
Minimum value required
At least one field must be greater than 0. If both are set to 0, you will see: "Please set at least 1 minute or 1 hour."
Examples:
| Hours | Minutes | Bots restart after |
|---|---|---|
| 0 | 30 | 30 minutes |
| 1 | 0 | 1 hour |
| 1 | 30 | 1 hour 30 minutes |
| 2 | 0 | 2 hours |
Step 5: Save Your Settings
Click the Save Changes button in the bottom-right corner. Your configuration is now active. → Go use it in a chat
Tips & Best Practices
- Choose a realistic timer. Set Restart Bots After to match how long your typical human-handled chats take — 1 hour 30 minutes is a common starting point. Both hours and minutes must not be 0 at the same time.
- Keywords give customers control too. When a customer types your stop keyword, bots pause automatically — a great way to let customers opt out of automated replies.
- Per-chat control. Stopping bots in one conversation never affects any other chat.
- Read the button label. "Stop Bot" means bots are on. "Start Bot" means bots are off. The label always shows what will happen when you click.