Tenant Dashboard
The Tenant Dashboard is your personal control center for managing WhatsApp marketing campaigns and customer communications. This is where you'll handle all aspects of your WhatsApp business communication, including contacts, campaigns, automated responses, and performance analytics.
Dashboard Overview
The tenant dashboard provides a comprehensive overview of your WhatsApp marketing activities:
- Usage & Limits: Real-time tracking of your plan limits across all features
- Contact Management: Total contacts stored and engagement metrics
- Campaign Performance: Marketing campaign statistics and reach
- Message Analytics: Weekly message volume trends and delivery rates
- Growth Metrics: Audience growth tracking over time
- Contact Sources: Distribution of contact acquisition channels
Core Tenant Features
✅ Contact Management
What it does: Manages your customer contact database and audience segmentation Why it's useful: Organize and target your WhatsApp marketing efforts effectively
Key capabilities:
- Store up to plan limit contacts (997/1000 shown)
- Import contacts from various sources
- Segment audiences for targeted campaigns
- Track contact engagement and activity
- Manage contact preferences and opt-outs
Learn more about Contact Management →
✅ Template Bot Management
What it does: Creates and manages automated WhatsApp message templates Why it's useful: Streamlines customer communication with pre-approved templates
Key capabilities:
- Create custom message templates (7/1000 limit)
- Submit templates for WhatsApp approval
- Manage template categories and languages
- Track template performance and usage
- Handle template rejections and modifications
✅ Message Bot Automation
What it does: Sets up automated responses and conversation flows Why it's useful: Provides 24/7 customer support without manual intervention
Key capabilities:
- Configure auto-responders (6/1000 limit)
- Create conversation workflows
- Set up keyword-triggered responses
- Handle frequently asked questions
- Manage business hours responses
Learn more about Message Bot Automation →
✅ Campaign Management
What it does: Creates and executes WhatsApp marketing campaigns Why it's useful: Reach large audiences with personalized marketing messages
Key capabilities:
- Launch marketing campaigns (4/1000 limit)
- Schedule campaign delivery
- Track campaign performance metrics
- A/B test different message variations
- Monitor delivery rates and engagement
Learn more about Campaign Management →
✅ AI-Powered Automation
What it does: Leverages AI for smart customer interactions and responses Why it's useful: Provides intelligent, context-aware customer communication
Key capabilities:
- AI prompts for smart automation (5/1000 limit)
- Natural language processing
- Intelligent response suggestions
- Context-aware conversations
- Learning from customer interactions
Learn more about AI-Powered Automation →
✅ Quick Response Management
What it does: Creates pre-written responses for common customer inquiries Why it's useful: Speeds up customer service response times
Key capabilities:
- Store canned replies (5/1000 limit)
- Categorize responses by topic
- Quick access during conversations
- Personalize responses with variables
- Share responses across team members
Learn more about Canned Replies →
✅ Team Collaboration
What it does: Manages team members and their access permissions Why it's useful: Enables collaborative customer service and campaign management
Key capabilities:
- Add team members (4/1000 limit)
- Set role-based permissions
- Monitor team activity
- Assign conversations to specific agents
- Track team performance metrics
✅ Live Chat & Conversations
What it does: Handles real-time customer conversations and support Why it's useful: Provides immediate customer support and engagement
Key capabilities:
- Real-time conversation management (0/1K limit)
- Multiple agent support
- Conversation history tracking
- File and media sharing
- Customer information integration
Learn more about Live Chat & Conversations →
Analytics & Reporting
Weekly Message Volume
Track your messaging patterns with detailed analytics:
- Messages Sent: Monitor outbound message trends
- Messages Delivered: Track successful delivery rates
- Performance Trends: Weekly comparison and growth metrics
- Peak Activity: Identify optimal messaging times
Audience Growth Tracking
Monitor your contact base expansion:
- Total Contacts: Overall database growth over time
- New Contacts: Fresh contact acquisition trends
- Engagement Metrics: Active vs inactive contact ratios
- Growth Velocity: Month-over-month expansion rates
Contact Source Analysis
Understand where your contacts originate:
- WhatsApp: Direct WhatsApp contacts (99.9% in example)
- Facebook: Social media integrations (0.1% in example)
- Other Sources: Website forms, imports, referrals
- Source Performance: Quality metrics by acquisition channel
Navigation Structure
The tenant dashboard is organized for easy access:
- Dashboard: Overview metrics and quick actions
- Contacts: Contact management and segmentation
- Templates: WhatsApp template creation and management
- Campaigns: Marketing campaign setup and tracking
- Automation: Bot configuration and AI settings
- Conversations: Live chat and message history
- Analytics: Performance reports and insights
- Settings: Account configuration and preferences
- Billing: Subscription management and usage tracking
Guide to Tenant Registration process.
Getting Started
To maximize your tenant dashboard experience:
- Choose your subscription plan from the landing page
- Complete registration process
- Complete subscription payment using:
- Offline payment methods
- Stripe payment gateway
- Razor payment system
- Wait for subscription activation
- Link your WhatsApp Business Account through the Connect WABA
- Configure your System Settings
- Configure your Pusher Settings
- Start Using Features by creating contacts, templates, and campaigns
Plan Management
Monitor your subscription status:
- Current Plan: Growth plan (example shown)
- Next Billing: 2025-07-16 (27 days remaining)
- Usage Tracking: Real-time limit monitoring across all features
- Upgrade Options: Scale up when approaching limits
Best Practices
To get the most from your tenant dashboard:
- Monitor Usage: Keep track of your plan limits to avoid service interruption
- Optimize Templates: Create engaging, compliant message templates
- Segment Contacts: Use contact categories for targeted campaigns
- Track Performance: Regular review of analytics to improve results
- Team Training: Ensure all team members understand their roles and permissions
- Backup Data: Regular export of contacts and important conversations
Next Steps
Explore each feature in detail to build effective WhatsApp marketing strategies and provide exceptional customer service through your tenant dashboard.