AI Integration

• Setup Instructions
• Chat Model Options
• AI-Powered Features in WhatsApp
  • Translate Messages
  • Change Tone
  • Fix Spelling & Grammar
  • Simplify Language
  • Custom Prompts (5 Available)
• Preview Demo
• ✅ Benefits Summary
• Best Practices
• Troubleshooting

Boost your WhatsApp messaging workflows with smart automation powered by OpenAI's GPT models. With WhatsMark AI Integration, users can:

• Generate smart responses
• Adjust message tone
• Translate messages
• Fix grammar/spelling
• Simplify text
• Use saved custom prompts
• Choose from different AI models like GPT-3.5, GPT-4, and GPT-4o

Setup Instructions

1. Navigate to: Settings > AI Integration
2. Enable the AI Integration toggle
3. Paste your OpenAI Secret Key
   • Retrieve your key here: OpenAI API Keys
4. Save changes to activate AI functionality in WhatsApp chat interface

Chat Model Options

WhatsMark supports the following OpenAI models:

Model Name	Description
GPT-3.5 Turbo	Fast and cost-efficient. Good for standard reply generation.
GPT-3.5 Turbo (16k)	Extended memory for long message histories.
GPT-4	More accurate, nuanced responses for complex tasks.
GPT-4 Turbo	Optimized GPT-4 version offering faster and cheaper performance.
GPT-4 (0125 Preview)	A stable GPT-4 release with January 2024 tuning.
GPT-4 Turbo Preview	Early access to newer GPT-4 capabilities.
GPT-4o Mini	Best balance of performance and affordability for real-time chats.

💡 Recommended: Use GPT-4o Mini for high-speed, high-accuracy use cases.

AI-Powered Features in WhatsApp

Once AI is enabled, the ✨ magic wand icon in chat will show these options:

Translate Messages

Translate messages to multiple languages using AI.

Example:

• Input: Welcome
• Target: Bengali (Bangladesh)
• Output: আপনার বর্তমান স্বাস্থ্যের সম্পর্কে জানা গুরুত্বপূর্ণ!

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Change Tone

Adjust the tone of any message based on context:

Tone Options:

• Professional
• Friendly
• Empathetic
• Straightforward

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Fix Spelling & Grammar

Automatically correct spelling, grammar, punctuation:

Example:

• Input: hello how are you
• Output: Hello, how are you?

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Simplify Language

Make complex or technical text more accessible:

Example:

• Input: It is important to inquire about your current well-being.
• Output: How are you feeling?

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Custom Prompts (5 Available)

Use predefined instructions for tailored responses:

Prompt No.	Name	Description
Prompt 1	Formal Intro	Starts with a polite greeting and sets a formal tone
Prompt 2	Product Info	Explains features and benefits of a product in simple language
Prompt 3	Complaint Response	Responds empathetically to customer complaints
Prompt 4	Appointment Reminder	Sends a friendly reminder for upcoming events or appointments
Prompt 5	Upsell Offer	Generates a soft pitch for upselling a related product or service

🔧 These prompts can be managed in AI Settings > Custom Prompts

Preview Demo

✅ Benefits Summary

Feature	Description
Smart Replies	Generate relevant, AI-assisted responses instantly to improve customer engagement.
Tone Control	Modify message style (e.g., professional, friendly) to suit the customer or conversation context.
Translation	Chat seamlessly with users in their native language using AI-powered translations.
Grammar & Spell Check	Automatically detect and correct spelling, grammar, and punctuation errors for polished communication.
Simplify Language	Converts complex or technical language into clear, easy-to-understand messages.
Custom Prompts	Create and use manual AI instructions for fully tailored messaging behavior.
Multi-Model Support	Choose between GPT-3.5, GPT-4, and GPT-4o models depending on speed, accuracy, and complexity needs.
Real-time Preview	View how AI-generated messages will appear before sending, ensuring quality control.
Admin Control	Admins can manage AI features and prompts for consistent brand messaging.
Seamless Integration	AI features are integrated directly within the WhatsApp chat interface for easy access.

Best Practices

• Use GPT-4o for faster and smarter results
• Assign Prompt 1 for onboarding, Prompt 3 for support tickets
• Always proofread AI-generated messages before sending
• Use Change Tone when dealing with various customer personas

Troubleshooting

Issue	Solution
AI not responding	Check OpenAI key validity and model selection
Model too slow	Switch to GPT-3.5 for faster output
Translations not accurate	Try using GPT-4o or GPT-4 for better linguistic handling
Custom Prompt not loading	Ensure prompt is saved in the correct format in settings