Working Days v3.1.0
Working Days lets you define your weekly business schedule and configure an automatic reply for contacts who message you outside business hours — so your customers always get a response, even when your team is unavailable.
Before you start
Go to Application Settings → Working Days to configure your schedule.
Interface Overview
Step 1: Configure Weekly Schedule
The schedule table shows all 7 days of the week. For each day you can:
- Set Start Time — When your business opens (e.g., 09:00 AM)
- Set End Time — When your business closes (e.g., 06:00 PM)
- Mark as Holiday — Check the Holiday checkbox to mark a day as off. Start and End Time will be automatically disabled for that day
| Column | Description |
|---|---|
| Day | Day of the week (Monday to Sunday) |
| Holiday | Check to mark this day as a holiday — time fields will be disabled |
| Start Time | Time your business opens on this day |
| End Time | Time your business closes on this day |
Example Message Body:
| Day | Holiday | Start Time | End Time |
|---|---|---|---|
| Monday | ❌ | 09:00 AM | 06:00 PM |
| Tuesday | ❌ | 09:00 AM | 06:00 PM |
| Wednesday | ❌ | 09:00 AM | 06:00 PM |
| Thursday | ❌ | 09:00 AM | 06:00 PM |
| Friday | ❌ | 09:00 AM | 06:00 PM |
| Saturday | ✅ | -- | -- |
| Sunday | ✅ | -- | -- |
Step 2: Set Out of Business Hours Reply
In the Out of Business Hours Reply field, type the message that will be automatically sent to contacts who message you outside your configured business hours.
Example Message Body:
We are currently closed.
Our business hours are Monday to Friday, 9:00 AM to 6:00 PM.
We'll get back to you as soon as possible!Step 3: Set Out of Business Hours Reply Mode
This controls when the out of business hours reply is sent.
| Mode | Description |
|---|---|
| Always Send | Reply is sent to every contact who messages outside business hours, regardless of bot or AI status |
| Only When Bot/AI Disabled | Reply is sent only when both bot and AI are turned off for that chat |
Which mode to choose?
- Use Always Send if you want every out-of-hours message to get an automatic reply without exception
- Use Only When Bot/AI Disabled if you have bots or AI handling chats — the out-of-hours reply will only fire when no bot or AI is active
Step 4: Bot & AI Controls
Four toggles control bot and AI behavior based on business hours:
| Toggle | Description |
|---|---|
| Enable Bot in Working Hours | When ON — bots are active during your configured business hours |
| Enable Bot Outside Working Hours | When ON — bots are active outside your configured business hours |
| Enable AI in Working Hours | When ON — AI Assistant is active during your configured business hours |
| Enable AI Outside Working Hours | When ON — AI Assistant is active outside your configured business hours |
Common Configurations:
| Use Case | Working Hours Bot | Off Hours Bot | Working Hours AI | Off Hours AI |
|---|---|---|---|---|
| Bot + AI runs 24/7 | ✅ ON | ✅ ON | ✅ ON | ✅ ON |
| Bot only during business hours | ✅ ON | ❌ OFF | ❌ OFF | ❌ OFF |
| AI only during business hours | ❌ OFF | ❌ OFF | ✅ ON | ❌ OFF |
| Bot working, AI off hours | ✅ ON | ❌ OFF | ❌ OFF | ✅ ON |
| Nothing outside hours | ✅ ON | ❌ OFF | ✅ ON | ❌ OFF |
Step 5: Save Your Settings
Click the Save Changes button at the bottom-right corner. Your schedule and settings will take effect immediately.
How It All Works Together
When a contact sends a message:
✅ Within Business Hours:
- System checks if current time falls within your configured schedule
- If the day is not a Holiday and time is between Start Time and End Time → business hours active
- Bot runs normally based on "Enable Bot in Working Hours" toggle
❌ Outside Business Hours:
- System detects message is outside configured schedule
- Out of Business Hours Reply is sent automatically based on selected Reply Mode:
- Always Send → reply goes out regardless of bot/AI status
- Only When Bot/AI Disabled → reply goes out only if no bot or AI is active
- Bot behavior depends on "Enable Bot in Off Working Hours" toggle:
- ON → bot continues to respond
- OFF → bot stays silent
Holiday Behaviour
If a day is marked as Holiday, it is treated as outside business hours for the entire day — regardless of any time settings.
Tips & Best Practices
- Set realistic hours — Make sure your schedule reflects actual team availability to avoid customer confusion
- Always set a reply message — Even a simple "We'll be back soon" is better than silence outside business hours
- Use "Only When Bot/AI Disabled" mode if you have active bots — this prevents duplicate replies to customers
- Saturday & Sunday as holidays — Check Holiday for weekend days if your business doesn't operate on weekends; time fields will automatically disable